Collections Associate

Hyundai Capital•Atlanta, GA

2d•$22•Remote

About The Position

This is primarily responsible for working a group of delinquent accounts via an automated dialer system typically ranging from 1 to 79 days past due either inbound or outbound. The primary job function will be to negotiate payment arrangements while providing customer recommendations to keep the account current. This is done while complying with both external and internal compliance related policy and procedures. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

Requirements

2+ years collection or relevant experience
Education in lieu of experience
High school graduate
Basic computer skills - Knowledge of Windows including Word and Excel
Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
Strong listening skills - Ability to listen and understand direction
Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
Strong problem solving and soft skills – Ability to research and solve account issues while deescalating when necessary

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Work a group of delinquent accounts via our automated dialer system either through inbound or outbound with the primary goal of negotiating payment arrangements to bring the account current.
Document all actions taken on account within system of record.
Service accounts as needed; submit service requests, complaints and update addresses, telephone numbers and emails.
Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
All other duties as assigned.

Benefits

Role is 100% remote (after in-office new hire training)
Competitive pay-$22.40 per hour plus an annual bonus target of 6%
Great benefits with very little out of pocket cost!
Car purchase discount plus $350.00 car allowance!
Medical, dental, and vision plans with no-cost and low-cost options
Annual employer HSA contribution
401(k) matching and immediate vesting
Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o Associate / Sr. Associate\: $350 o Manager / Sr. Manager\: $600 o Director\: $800 o Executive Director\: $900 o VP or Above\: $1,000
100% employer-paid life and disability insurance
No-cost health and wellbeing programs, including a gym benefit
Six weeks of paid parental leave
Paid Volunteer Time Off, plus a company donation to a charity of your choice