Collections Associate

URS Group•Plymouth, MI

2d•Onsite

About The Position

The Receptionist represents the face of the company, welcoming and directing employees, customers, vendors, and visitors. We are looking for an enthusiastic, well-presented, and polite receptionist to support a large, busy office. This role requires the ability to interact with staff at all levels, welcome visitors, and answer a multi-line phone system with a high level of professionalism.

Requirements

Strong data entry skills
Excellent customer service skills
Excellent phone etiquette
Multitasking and time-management skills, with the ability to prioritize
Self-motivated, with the ability to work well under minimal supervision
Excellent oral and written communication skills
Highly organized and detail-oriented, with the ability to follow processes
Proficient in Microsoft Office Suite
Two years of administrative or customer service experience preferred
High school diploma
Proficient in Microsoft Office Suite

Responsibilities

Answer, screen, and forward incoming calls using an advanced multi-line VOIP system
Respond resourcefully and proactively when issues arise
Maintain a welcoming environment and provide exemplary customer service to visitors, coworkers, and clients, directing and announcing them appropriately
Maintain strict confidentiality on tasks assigned by the Executive team
Maintain office security by following safety procedures and controlling access at the reception desk (monitor logbook, issue visitor badges)
Handle shipping, receiving, and distribution of packages; daily mail distribution; forwarding mail to other offices; and maintaining the incoming package log
Assist with expense reporting to accounting with appropriate detail attached
Bind financial packets and presentations as directed
Copy, scan, and handle end procedures for mass mailings
Handle catering orders as needed and assist in organizing and executing special events