Collections Associate (B2B) - Hybrid

Worldpay•Cincinnati, OH

4d•Hybrid

About The Position

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Collections Associate (B2B) to join our ever-evolving Finance Shared Services team and help shape the future of global commerce.

Requirements

High school diploma or GED required
Prior collections experience
Business-to-business (B2B) experience desired
Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred
Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner
Intermediate computer navigation and operation skills
Ability to work independently and in a team environment
Demonstrate effective people skills and sensitivities when dealing with others

Responsibilities

Connect with customers to help resolve past-due accounts through phone calls, emails, and other outreach methods, while working together to find payment solutions that fit their needs.
Keep an eye on outstanding balances and proactively help customers bring their accounts up to date.
Assist customers with billing and settlement questions, providing a positive experience and timely resolution.
Track and share updates on account statuses and payment progress.
Partner with teammates and support other accounting-related activities when needed.
Take ownership of your workday by managing priorities, balancing multiple tasks, and contributing to the success of the team.
Maintain accurate customer records and ensure information stays current and organized.
Process customer payments accurately and efficiently.
Record payment activity and account updates in the appropriate systems and reports.
Jump in on additional projects and responsibilities as needed.