Collections Assistant Manager

Alabama Credit Union • Tuscaloosa, AL

9d

About The Position

The Collections Assistant Manager helps preserve the Credit Union’s assets by controlling delinquent accounts and collecting delinquent loan payments. The role also involves hiring, scheduling, training, and monitoring other Collectors, and overseeing the disposal of repossessed collateral and other real estate owned (OREO) property.

The position requires advanced knowledge of delinquency metrics, collections principles, and asset recovery techniques, along with thorough understanding of Credit Union policies and procedures, applicable governmental regulations and collections-related statutes, and legal procedures such as bankruptcies, dismissals, and garnishments. The role also requires knowledge of collateral protection insurance and its claims process, as well as superior product knowledge of CFPB guidelines and the Fair Debt Collecting Act (FDCA).

Requirements

• Five to eight years of similar or related experience in collections; experience in a Credit Union or bank environment is preferred.
• High school education or GED.
• Previous collections experience and a strong understanding of collections processes and practices.
• Advanced understanding and knowledge of delinquency metrics, collections principles, and asset recovery techniques.
• Thorough knowledge and understanding of Credit Union policies and procedures and governmental regulations for financial institutions, particularly collections-related statutes and regulations.
• Thorough understanding of legal procedures pertaining to collections, including bankruptcies and dismissals, and garnishments.
• Knowledge and understanding of collateral protection insurance and the claims process.
• Superior product knowledge of Consumer Financial Protection Bureau (CFPB) guidelines and the Fair Debt Collecting Act (FDCA).
• Willingness and ability to assist with managing the department, support team members, and help drive departmental goals.
• Strong listening and communication skills with members and employees.
• Problem-solving skills, including assessing situations, identifying solutions, and making sound decisions.
• Ability to take initiative to research, troubleshoot, and find solutions independently when appropriate.
• Responsibility for personal professional development and willingness to learn new processes, systems, and skills independently.
• Honesty, trustworthiness, transparency, and strong personal and professional integrity.
• Ability to remain focused, professional, and productive under pressure.
• Ability to work independently, manage responsibilities, and make decisions without constant direction.
• Flexibility and willingness to work after hours when required by departmental needs.
• Critical and forward thinking, including anticipating challenges and considering how decisions may affect the department.
• Confidence to respectfully voice concerns, ask questions, offer suggestions, or challenge something when necessary.
• Ability to have difficult conversations directly, respectfully, and professionally.
• Ability to establish expectations, enforce standards, and make decisions while treating employees with respect.

Nice To Haves

• Collections experience in a Credit Union or bank environment.

Responsibilities

• Control delinquent accounts and collect delinquent loan payments to preserve the Credit Union’s assets.
• Hire, schedule, train, and monitor the work of other Collectors.
• Oversee the disposal of repossessed collateral and other real estate owned (OREO) property.
• Assist with managing the department, supporting team members, and helping drive departmental goals.
• Work after hours when required by departmental needs.
• Hold self and others accountable while maintaining fairness, consistency, and professionalism.
• Establish expectations, enforce standards, and make decisions while treating employees with respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED