Collections Assistant Manager

Alabama Credit Union • Tuscaloosa, AL

8d

About The Position

The Collections Assistant Manager helps preserve the Credit Union’s assets by controlling delinquent accounts and collecting delinquent loan payments. The role also involves hiring, scheduling, training, and monitoring Collectors, as well as overseeing the disposal of repossessed collateral and other real estate owned (OREO) property.

The position supports management of the department, team members, and departmental goals. It requires advanced knowledge of delinquency metrics, collections principles, asset recovery, Credit Union policies and procedures, financial institution regulations, collections-related statutes, and legal procedures related to collections. The role also requires knowledge of collateral protection insurance and its claims process, and superior knowledge of Consumer Financial Protection Bureau (CFPB) guidelines and the Fair Debt Collection Act (FDCA). The employee must be willing and able to work after hours when departmental needs require it.

Requirements

• Five to eight years of similar or related collections experience, preferably in a Credit Union or bank environment.
• High school education or GED.
• Previous collections experience and a strong understanding of collections processes and practices.
• Advanced understanding of delinquency metrics, collections principles, and asset recovery techniques.
• Thorough knowledge and understanding of ACU policies and procedures.
• Thorough knowledge and understanding of governmental regulations for financial institutions, particularly collections-related statutes and regulations.
• Thorough understanding of legal procedures pertaining to collections, including bankruptcies and dismissals, and garnishments.
• Knowledge and understanding of collateral protection insurance and the claims process.
• Superior product knowledge of Consumer Financial Protection Bureau (CFPB) guidelines and the Fair Debt Collecting Act (FDCA).
• Ability to assist with managing a department, support team members, and help drive departmental goals.
• Strong listening and communication skills with members and employees.
• Problem-solving skills, sound judgment, and the ability to assess situations and identify solutions.
• Ability to take initiative, research and troubleshoot independently, and seek assistance when appropriate.
• Responsibility for personal professional development and willingness to learn new processes, systems, and skills independently.
• Honesty, transparency, and strong personal and professional integrity.
• Ability to remain focused, professional, and productive under pressure.
• Ability to work independently, manage responsibilities, and make decisions without constant direction.
• Willingness and ability to work after hours when required by departmental needs.
• Critical and forward thinking, including anticipating challenges and considering how decisions may affect the department.
• Confidence to respectfully voice concerns, ask questions, offer suggestions, or challenge something when necessary.
• Accountability and ability to hold oneself and others accountable fairly, consistently, and professionally.
• Comfort addressing difficult situations directly, respectfully, and professionally.
• Ability to establish expectations, enforce standards, and make decisions while treating employees with respect.

Responsibilities

• Control delinquent accounts and collect delinquent loan payments to preserve Credit Union assets.
• Hire, schedule, train, and monitor the work of Collectors.
• Oversee the disposal of repossessed collateral and other real estate owned (OREO) property.
• Assist with managing the department, supporting team members, and driving departmental goals.
• Apply knowledge of collections policies, regulations, legal procedures, and asset recovery practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED