Collections Analyst

APN Consulting, Inc. • Lewisville, TX

3d • Hybrid

About The Position

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us. This role applies analytical skills and collections expertise to reduce outstanding balances and improve cash flow.

Requirements

• 2–5 years of business-to-business collections or accounts receivable experience
• Strong knowledge of order-to-cash, billing, and accounts receivable processes
• Intermediate to advanced Microsoft Excel skills including Pivot Tables, VLOOKUP/XLOOKUP, and reporting
• Experience working in ERP platforms such as Oracle, SAP, NetSuite, MS Dynamics D365, or similar systems
• Strong analytical and problem-solving skills with ability to interpret account data
• Ability to negotiate effectively and influence customer payment outcomes
• Knowledge of reconciliation processes, credits, deductions, and dispute resolution
• Strong communication skills with ability to collaborate across departments
• Ability to manage competing priorities in a fast-paced environment

Responsibilities

• Independently manage assigned customer accounts, including aging analysis and collection prioritization
• Develop collection strategies based on account history, payment trends, and customer risk factors
• Identify root causes of delinquency and coordinate resolution with internal and external stakeholders
• Facilitate and negotiate payment arrangements and account resolutions
• Research complex disputes, reconciliation issues, and payment discrepancies
• Analyze account activity including invoices, credits, adjustments, deductions, and payment history
• Partner with Billing, Sales, Customer Service, and Cash Applications teams to resolve issues impacting payment
• Provide recommendations for process improvements to reduce recurring collection issues
• Maintain accurate documentation of all collection activities and account outcomes
• Prepare and analyze collection reports, aging trends, and performance metrics
• Support training and knowledge sharing with other Collections Analyst team members
• Escalate significant risks and unresolved issues appropriately

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED