Collections Analyst

Aston Carter•St. Louis, MO

7d•$24 - $25•Onsite

About The Position

The Collections Analyst manages a high-volume billing and collections portfolio, ensuring timely customer payments, accurate invoicing, and clean accounts receivable records. This role combines customer contact, detailed financial analysis, and cross-functional collaboration to reduce past-due balances, resolve billing issues, and support continuous process improvements.

Requirements

Bachelor’s degree in Accounting, Finance, or a related field, or equivalent relevant work experience.
At least 3 years of B2B collections experience in a high-volume environment.
Strong accounting knowledge, including accounts receivable, accounts payable, reconciliation, and general bookkeeping principles.
Intermediate to advanced Microsoft Excel skills, including use of formulas for analysis and reporting.

Responsibilities

Contact customers by phone and email to secure timely payments, discuss outstanding balances, and resolve concerns in a professional and service-oriented manner.
Investigate billing discrepancies, identify root causes, and correct errors to ensure accurate and compliant invoices.
Manage a portfolio of customer accounts by proactively reducing past-due balances and maintaining current account status.
Identify and resolve cash application errors, ensuring payments are applied accurately and promptly to customer accounts.
Investigate and resolve chargeback deductions, working with internal stakeholders and customers to validate, dispute, or correct charges.
Issue and distribute invoices accurately and on schedule, ensuring all supporting documentation is complete.
Process new contracts and sales into the billing system, verifying that terms, pricing, and customer information are correctly captured.
Collaborate with other departments, including sales, finance, and operations, to ensure billing accuracy and resolve account issues.