Collections Analyst

HungerRush • Houston, TX

1d

About The Position

HungerRush is building a dedicated, proactive Order Management, Billing & AR organization, moving away from reactive, manual billing operations toward a structured, technology-enabled quote-to-cash function. The Collections Analyst sits at the back of that pipeline: once an invoice is generated, this role owns getting it collected, applied, and reconciled cleanly. You'll work closely with the Billing Systems & Controls Analyst (who owns the systems and reporting side of the same pipeline stage) and report to the Manager, Collections & AR.

Requirements

• Comfort working directly with customers on payment and billing conversations, including sensitive topics like early termination fees.
• Strong Excel skills and comfort with day-to-day data review and account-level detail work.
• Clear written and verbal communication skills; able to hold a firm but professional line with customers.

Nice To Haves

• Experience with subscription or SaaS billing models.
• Experience with Salesforce, ZAB (Zone Advanced Billing), or High Radius/EIPP platforms.
• Exposure to AI-assisted productivity tools in a finance operations context.

Responsibilities

• Own day-to-day collections and dunning for an assigned portfolio of customer accounts.
• Process cash application and support monthly AR reconciliation and close.
• Process bank deposits across multiple accounts and reconcile against expected receipts.
• Create and apply payments for alternative payment structures.
• Manage customer communications related to early termination fees (ETF), including calculation questions and payment coordination.
• Review and process customer credit requests in line with approval policy.
• Escalate at-risk accounts and coordinate with third-party collections partners when internal efforts are exhausted.
• Partner with the Billing Systems & Controls Analyst and Manager, Collections & AR on reconciliation issues and recurring dispute patterns.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed