Collections Analyst

FleetPride • Irving, TX

1d

About The Position

FleetPride is seeking a highly motivated and analytically driven Collections Analyst to support the AR Shared Services organization. The Collections Analyst is responsible for managing a portfolio of complex and delinquent customer accounts through advanced collections, dispute resolution, and root-cause analysis. This role partners closely with customers and cross-functional teams to resolve payment barriers, improve cash flow, reduce aged receivables, and strengthen overall accounts receivable performance. The ideal candidate brings strong analytical skills, sound judgment, and the ability to balance effective collections with exceptional customer relationship management.

Requirements

• Bachelor’s degree in Finance, Accounting, Business, or related field required
• 3–5+ years of experience in accounts receivable, finance, or business analysis roles
• Experience in high-volume AR or shared services environments
• Strong proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP/XLOOKUP, data analysis) required
• Strong analytical and problem-solving skills with attention to detail
• Confident communicator with strong interpersonal skills and ability to influence stakeholders
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Customer-focused mindset with a commitment to service excellence
• Ability to translate data into meaningful insights and actionable recommendations
• Self-starter with a proactive approach to identifying and resolving issues

Nice To Haves

• Experience with SQL queries and reporting preferred
• Experience working with ERP systems and AR/billing platforms preferred
• Experience interacting with customer procurement systems (e.g., Coupa, Ariba, OBS) is a plus

Responsibilities

• Manage a portfolio of complex, high-risk, and delinquent customer accounts to maximize collections and reduce aged receivables
• Develop and execute collection strategies that improve cash flow while maintaining positive customer relationships
• Investigate payment delays and identify root causes impacting customer payment performance
• Negotiate payment resolutions and follow up on outstanding balances in accordance with company policies
• Maintain accurate documentation of collection activities, customer communications, and account status
• Investigate and resolve complex billing disputes, short payments, deduction claims, pricing discrepancies, freight claims, and other payment issues
• Research account discrepancies and partner with internal stakeholders to ensure timely and accurate resolution
• Analyze customer payment trends, aging reports, and account history to identify collection priorities and potential risks
• Proactively identify recurring issues contributing to delinquent accounts and recommend sustainable corrective actions
• Serve as the primary point of contact for assigned customer accounts regarding collection and payment-related matters
• Partner closely with Sales, Customer Service, Credit, Finance, and Operations to resolve customer issues impacting payment
• Communicate professionally with customers to negotiate payment solutions, resolve disputes, and maintain positive business relationships
• Collaborate with internal teams to improve invoice accuracy, reduce payment barriers, and enhance the customer payment experience
• Monitor accounts receivable aging reports to prioritize collection efforts and minimize delinquent balances
• Analyze portfolio performance using key metrics such as aging trends, collection effectiveness, dispute resolution timelines, and customer payment behavior
• Prepare recurring and ad hoc reports that provide visibility into portfolio performance and collection activities
• Provide recommendations to leadership based on collection trends, account risk, and financial analysis
• Identify opportunities to improve collection processes, reduce recurring disputes, and strengthen accounts receivable performance
• Recommend process improvements that improve billing accuracy, accelerate collections, and reduce bad debt exposure
• Evaluate accounts for escalation to credit hold, third-party collection agencies, legal review, or write-off recommendations in accordance with company policies
• Support continuous improvement initiatives by documenting best practices and contributing to standardized collection processes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level