Collections Analyst (NAM)

Trinseo•Midland, MI

About The Position

Trinseo is a global materials company specializing in plastics and latex binders. They are seeking innovative thinkers passionate about delivering value to join their team. The Collections Analyst will be responsible for managing and processing customer collections, escalating delinquencies, resolving customer issues, and processing sales adjustments/deductions. The role involves daily interaction with customers to collect revenue, investigate payment discrepancies, and reconcile accounts. The analyst will also monitor delinquent accounts, analyze payment behavior, and ensure compliance with internal controls for sales adjustments. Proactive communication regarding deadlines and workload management is expected, along with effective teamwork and relationship building, particularly with international customers and currencies.

Requirements

Bachelor's degree in Finance / Accounting (or local equivalent) is required
3+ years Accounts Receivable/Collections or related experience, preferably in a Global Service Center environment
Working knowledge of financial and accounting ERP systems
Knowledge of Collections & Accounts Receivable processes and principles
Strong interpersonal and communication skills to interact with employees, supervisors and customers
Detail-oriented
Able to work independently and manage conflicting priorities
Knowledge of Generally Accepted Accounting Principles (GAAP)
Read, write and speak English & 1 additional language. Spanish French, Italian, German preferred
Must have strong, mature teamwork skills and a desire to work within a team environment
Proficiency in Microsoft Office Suite applications is important for this role.

Nice To Haves

Experience in dealing with international customers and currencies desirable
Knowledge of SAP ECC and S/4 HANA is preferred

Responsibilities

Interact daily with Trinseo customers for payment information on all due and near due invoices to collect revenues
Investigate and resolve issues raised by Trinseo customers, including coordination with other Trinseo functions (i.e. Customer Service Representatives, Account Managers, Plants)
Research and resolve customer payment discrepancies and determine corrective actions required to eliminate future defects
Manage customer account reconciliations to deliver accurate financial statements
Escalate collections issues to the appropriate party
Monitor delinquent accounts and coordinate with customers to obtain outstanding payments
Analyze customer payment behavior against terms and work with customer and internal business parties to improve timeliness of payments
Process and post sales adjustments / deductions in SAP according to business standards/agreements and validates adjustments meet internal control compliance
Promptly respond to information requests from stakeholders
Achieve deadlines set by leadership and the business and proactively monitor and raise instances where deadlines cannot be met in a timely fashion
Actively manage workload and escalate inefficiencies and concerns to the Collections Manager and Credit Manager
Function as a member of a team, demonstrating effective teamwork and relationship building