Collections Analyst (Temporary)

Twist Bioscience Corporation•Wilsonville, OR

58d

About The Position

Reporting to the Global Collections Manager, the Collections Analyst will be responsible for timely collections across a portfolio of accounts, including fostering relationships with strategic account and internal cross-functional partners. This person is a key player in collaboration to maximize revenue and cash flow, minimize bad debt exposure, while focusing on the customer experience. Additionally, you will be aiding the Accounts Receivables team with key projects in obtaining customer contact information and sales tax exemption certificates. The ideal candidate will be a proven strong communicator and creative problem solver. You will be an integral part of the process of managing timely customer payments, trend analysis, root cause identifications, and the influencing of internal and external customers.

Requirements

Bachelor's or Associate's degree in a relevant field, or 2-3 years of proven experience in commercial collections
Strong problem analysis and solving skills
Strong communication skills, both written and verbal. Ability to effectively articulate and "tell the story" to all audience levels and influence others
Demonstrated process improvements and innovative thinking skills
Proven collection skills, negotiation skills
Ability to professionally manage difficult customer communications
Strong Excel skills including formulas, graphs, pivot tables, and linked spreadsheets
Ability to contribute to objectives & goals
Relates well to all levels of internal and external people; builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably
Can effectively cope with change; can shift gears comfortably, handle risk and uncertainty
Track record of working effectively with peers throughout the organization
Drives business results through clear communication and collaboration
Well-organized, extreme attention to detail and a self-directed individual
Strong work ethic, unquestionable integrity

Nice To Haves

SAP experience preferred

Responsibilities

Monitor and review the customer aging, identifying overdue accounts and ensuring they are handled per our collection policy
Influence and hold customers accountable to payment terms; drive toward positive key performance indicators (Aging, Days to Pay, DSO)
Manage a project to identify and collect customer Accounts Payable contact information and sales tax exemption certificates, and input the data into supporting software programs
Facilitate meetings and checkpoints with accounts to troubleshoot and resolve discrepancies or concerns between Twist and the account
Apply critical thinking and professional judgement toward data to determine the appropriate next actions. Assess portfolio and recommend account strategies as needed
Communicate risks and key account information or behavior changes to leadership and cross- functionally as appropriate
Recommend and prepare bad debt write-offs, ensuring all supporting documents are included for approval
Prepare weekly 60+ Day past due report commentary for leadership visibility
Participate in collection projects which improve collection results, DSO and delinquency
Collaborate and build proactive, positive relationships with business partners, peers, managers, and customers to ensure global best-in-class practices
Make recommendations and help identify process improvement needs and/or gaps in current work procedures to improve prioritization and management of the past due receivables
Keep a pulse on account-related industry trends and marketplace financial performance to elevate account analysis and escalate/drive areas of concern or deterioration
Participate in the fostering of teamwork and collaboration built on mutual accountability and respect