Analyst, Collections

ONE • Richmond, VA

1d • Hybrid

About The Position

Responsible for assisting in the collection, management, and resolution of outstanding invoices from past due accounts relating to global parent company agency activity.

Requirements

• Ability to evaluate data, analyze, and problem solve
• Responsive and dependable with excellent follow through
• Strong communication, negotiation, and problem-solving skills a must
• Effective and professional written and verbal communication skills
• Outstanding attention to detail and accuracy
• Highly motivated with the ability to work independently and as a team member
• Excellent multi-tasking, time-management, and organizational skills
• Strong analytical ability, acts objectively and plans for long-term implications
• Knowledge of and experience in principles, practices, regulations, and procedures as they relate to B2B accounts receivable
• Advanced user of Microsoft Excel and proficient user of other Microsoft Office and G-Suite applications
• Direct and effective communicator external/internal customers and collections team
• 1-3 years experience
• Associates Degree

Nice To Haves

• General knowledge of container industry receivables is preferred

Responsibilities

• Coordinate the collection of agency receivables with the offshore team
• Assist in the creation and maintenance of reporting tools to assist Accounts Receivable Management in reviewing overall collections performance
• Review and analyze outstanding reports to address problem accounts and identify areas of focus
• Work collaboratively with reconciliation and cashier teams to assist in collections efforts
• Monitor and ensure resolution of complex collection problems
• Work as a liaison between the sales team, collections team and the customer and assist in the development of a strategy for payment resolution of escalated accounts
• Assist with the production of critical reports to customers, sales team, and management on all relevant information related to past due accounts
• Manage collection efforts for difficult or high-profile accounts
• Share essential collection information with team members/management
• Analyze collections processes to help identify inefficiencies and/or areas for improvement
• Handle other special projects and reporting as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees