Temporary Collections Specialist

VORTEX INDUSTRIES, LLC•Irvine, CA

11d•Onsite

About The Position

Vortex is the leader in Doors/Security Products, Storefront Glass/Glazing, Access Controls and Material Handling Equipment for Commercial, Industrial and Retail Facilities. These products and services are in high demand for all private and public business sectors from Fortune 500 companies to small and emerging businesses. Our diverse list of products and services allows variety and different challenges every day at Customer's sites while providing solutions to keep them safe and efficient. Due to our continued expansion and growth, we now have an opportunity for a full-time Temporary Collections Specialist at our Headquarters located in Irvine, CA for a 3 month contract. You will be responsible for proactively communicating with our customer base to ensure prompt payment of Customer past due invoices. You must have a strong phone presence and be composed and sensitive towards customers while also remaining committed to resolving issues. Excellent communication skills and a sense of urgency are extremely useful to succeed in this role.

Requirements

Bachelor’s degree and/or college coursework preferred
2+ years of Business to Business Collections experience preferred
Proven experience in collections and customer service
Skip tracing skills a plus
Invoicing
Ability to multitask and work with multiple customers and tight deadlines
Working knowledge of MS Office and databases
Excellent communication and people skills
Ability to negotiate and deliver results
Ability to be polite and compassionate without lacking confidence
Attention to detail in a high stress level environment
Excellent accuracy and able to meet deadlines
Must be able to lift up to 15lbs.
Position requires you to be available to work in an office setting, this is not a remote opportunity.

Responsibilities

Responsible for collection and reporting activities according to specific deadlines
Keep track of assigned accounts to identify outstanding debts
Plan course of action to recover outstanding payments
Locate and contact Customers to inquire of their payment status
Negotiate payoff deadlines or payment plans
Handle customer questions or complaints
Investigate and resolve discrepancies
Create trust relationships with Customers when possible to avoid future issues
Update account status and database regularly
Performs additional duties as required and or requested.