Collections Analyst

TouchTunes • Schaumburg, IL

6d • Hybrid

About The Position

At TouchTunes, your work matters! We’re looking for a customer focused and detailed Collections Analyst to join our Accounts Receivable team. In this fast-paced and collaborative environment, you will use your sharp analytical skills to solve problems and build strong, trusted relationships with our customers. If you enjoy a role where your attention to detail and customer service skills can truly shine, this is the opportunity for you!

Requirements

• High School diploma required
• 2+ years of related business experience
• Prior experience using report functions of company-wide ERP
• Proficient with Microsoft Suite, including MS Excel
• Strong written and verbal communication skills
• Lead by example and exemplifies the company’s core valves and behaviors
• Problem solving skills
• Ability to work independently and in a team
• Customer service oriented
• Ability to quickly transition from one task to another
• Deductive Reasoning — the ability to apply general rules to specific problems to produce answers that make sense.
• Written Comprehension — the ability to read and understand information and ideas presented in writing.
• Inductive Reasoning — the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Oral Comprehension — the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — the ability to communicate information and ideas in speaking so others will understand.
• Ability to perform primarily sedentary work, frequently using a computer (visual acuity, fine motor skills) and telephone (talking/hearing).
• Must be authorized to work in the United States.

Responsibilities

• Manage designated customer accounts based off of territories and resolve any discrepancies
• Communicate with customers by phone and/ or e-mail regarding amounts due or past due and notate results.
• Research and handle any billing discrepancies and disputes
• Process aging report and analyze assigned customer portfolio
• Perform account/payment reconciliation
• Resolve collection issues through payment agreement with customers
• Establish strong customer relationships both internal and external
• Prepare credit memos as needed
• Apply or refund weekly or monthly credits to customers’/operators’ accounts
• Update credit card spreadsheet for AR to process
• Prepare weekly debits to operators accounts
• Additional duties as assigned

Benefits

• Hybrid Work Environment: Hybrid schedule with 50% work-from-home and in-office time, with the ability to work anywhere in the world for up to 2 months per year.
• Financial Wellness: Annual performance bonus, long-term company bonus, 401k matching, life insurance.
• Comprehensive Benefits: Competitive health insurance and disability coverage, a Lifestyle Spending Account, access to telemedicine, and an unlimited sick days policy.
• Professional Development: Continuous hands-on learning with access to e-learning platform, tuition reimbursement, and peer mentorship.
• Accessibility: An inclusive workplace designed to accommodate people with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees