Collections Analyst

Hasbro•Pawtucket, RI

1d•$55,000 - $82,400•Hybrid

About The Position

At Hasbro, our mission is to entertain and connect generations of fans through the wonder of storytelling and exhilaration of play. We’re looking for adventurous and curious people who want to explore, experiment, and innovate to come up with the best ideas. Our culture has inspired our diverse team of highly skilled, highly creative, and highly committed individuals for 100 years and we believe the best is yet to come. Are you proficient in Portuguese and have experience in collections, accounts receivable, or similar positions? We are looking for a Collections Analyst to join our Collections team! The Collections Analyst is responsible for managing and analyzing outstanding accounts receivable to ensure timely collection of payments from retailers and to minimize financial risk for the organization. This role involves direct interaction with customers and internal teams, using analytical skills to resolve issues, and maintain accurate records of all collection activities. A day in the life of a Collections Analyst: Monitor and analyze customer accounts to identify overdue balances and prioritize collection efforts. Contact customers via phone, email, and written correspondence to follow up on outstanding payments and negotiate payment arrangements. Investigate and resolve payment discrepancies, disputes, or billing issues in collaboration with sales, customer service, and finance departments. Prepare and distribute regular aging reports, collection status updates, and ad-hoc analyses to management. Maintain detailed and accurate records of all collection activities, communications, and payment commitments in the company’s systems. Recommend accounts for escalation, write-off, or legal action as appropriate, following established company policies. Contribute to operational improvements and effective methods for collections and receivables management. Support month-end and year-end closing processes related to accounts receivable.

Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, or related field (or equivalent work experience).
Proficiency in Portuguese (Brazil) to communicate with customers and teams in the Brazilian market.
1-3 years of experience in collections, accounts receivable, or a similar analytical role.
Strong analytical, problem-solving, and negotiation skills.
Excellent written and verbal communication skills.
Proficiency with Microsoft Excel and other financial software; experience with SAP or other ERP systems is a plus.
Ability to work independently and as part of a team in a fast-paced environment.
High attention to detail and organizational skills.
Strong customer service orientation.
Knowledge of relevant regulations and compliance standards.

Nice To Haves

Experience in collections within a B2B environment is helpful.
Proficiency with Microsoft Excel and other financial software; experience with SAP or other ERP systems is a plus.

Responsibilities

Monitor and analyze customer accounts to identify overdue balances and prioritize collection efforts.
Contact customers via phone, email, and written correspondence to follow up on outstanding payments and negotiate payment arrangements.
Investigate and resolve payment discrepancies, disputes, or billing issues in collaboration with sales, customer service, and finance departments.
Prepare and distribute regular aging reports, collection status updates, and ad-hoc analyses to management.
Maintain detailed and accurate records of all collection activities, communications, and payment commitments in the company’s systems.
Recommend accounts for escalation, write-off, or legal action as appropriate, following established company policies.
Contribute to operational improvements and effective methods for collections and receivables management.
Support month-end and year-end closing processes related to accounts receivable.