Collections Analyst II

Blackhawk Network•Remote,

4d•Remote

About The Position

Reporting to the Accounts Receivable Manager, the Collection Analyst II is responsible for managing the collection activities related to customer accounts. This remote position will support the expanding incentives business within our world-class shared services accounting department. The role involves monitoring and collecting partner accounts to ensure timely payment in accordance with contract terms. The ideal candidate will possess effective communication and interpersonal skills, collaborating across business functions to identify root causes of payment delays and implement effective solutions to mitigate future issues. Additionally, proven experience in managing key accounts and driving process improvements is required.

Requirements

Minimum Associates Degree in Accounting, Finance or business or related experience.
Minimum +2 years’ experience in accounts receivable collections and related activities.
Experience with ERP System, Microsoft Dynamics a plus.
Proficient in Microsoft Office with strong Excel skills. (Vlookup, Pivot Tables, Formulas).
Experience working in a high transaction volume environment and ability to analyze and manipulate large data files.
Strong interpersonal skills with a focus on delivering best in class customer service to internal and external customers.
Possess a high degree of initiative, self-motivation, and resourcefulness to meet schedules and deadlines.
Strong analytical and problem-solving skills.
Superior organizational skills with excellent attention to detail.
Team player who is adaptable in a high-growth, rapidly changing environment.
Enjoys a fast-paced learning environment and has an ability to understand processes end to end.
Excellent verbal, written communication, and interpersonal skills.
Candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.

Responsibilities

Monitor Accounts Receivable aging and manage customer accounts.
Identify overdue balances and contact customers using multiple communication methods to address matters related to the outstanding debt, including account discrepancies, billing errors, and payment term verification.
Review and reconcile customer account balances, performing detailed analysis at the invoice level.
Identify and resolve discrepancies between customer records and BHN billing to accurately determine root causes and implement effective solutions.
Coordinate with both external and internal business partners to address and resolve billing inquiries.
Prepare and maintain comprehensive summary and detailed collection notes for regular Accounts Receivable aging reviews with management.
Provide support with customer payment applications, Accounts Receivable reporting, and related accounting close activities as required.