Collections Analyst II - (26-CC-600006-004)

District of Columbia Water and Sewer Authority • Washington, DC

6d • Remote

About The Position

The Collections Analyst II is responsible for performing various functions as they pertain to the collection of delinquent water and sewer accounts. This role acts as an Authority representative at court proceedings and administrative hearings, researches and resolves billing inquiries, and analyzes delinquent accounts for appropriate legal action. The position also involves preparing bankruptcy and probate documents, calculating and adjusting bills, verifying outstanding balances, preparing lien documents, and compiling monthly reports. The Collections Analyst II utilizes strong communication skills when interacting with customers and performs other related duties as assigned.

Requirements

• Three (3) years of progressive customer service experience in a creditable collection environment.
• High School diploma or General Education Development (GED) certificate
• Analytical Thinking
• Detail Oriented
• Verbal and Written Communication Skills
• Conflict Resolution
• Adaptable and Agile
• Relevant Technology and Software
• Ability to work flexible hours
• English

Nice To Haves

• N/A

Responsibilities

• Acts as Authority representative at court proceedings (and/or administrative hearings) with DC Water’s legal representative both with external and internal attorneys providing required documentation to support water and sewer charges.
• Researches and resolves billing inquiries as related to delinquent accounts and collections.
• Reviews and analyzes delinquent accounts for appropriate legal action.
• Informs and recommends to the supervisor a course of action for successful collection.
• Responds and prepares both subpoenaed information as well as FOIA request relative to the billing and collection for water and sewer services, impervious charges and initial orders from the Superior Court Civil Division.
• Reviews and prepares bankruptcy accounts relative to the prorating and the calculation of both pre and post-petition dollars.
• Reviews and prepares bankruptcy and probate documents for collection.
• Calculates, prorates, and adjusts water and sewer bills and establishes payment terms for customers.
• Verifies and collects outstanding balances prior to the initiation of service or distribution of permits.
• Prepares certificate of lien and lien release/redemption documents as required.
• Researches and validates account balance to provide accurate pay off certificates for the purpose of settlement by the Title Company.
• Verifies the accuracy of the cash receipts reconciliation and the customer refund process.
• Compiles various monthly reports to include spreadsheets utilizing applicable software.
• Utilizes superior verbal and written communication skills as a part of interaction with customers.
• Performs other related duties and projects as assigned at the discretion of the Supervisor, Credit/Collection.

Benefits

• The job description mentions that DC Water is an EEO/AA employer and maintains a drug-free workplace with pre-employment substance abuse testing. It also mentions that reasonable accommodations can be made for individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED