Collections Analyst I
About The Position
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.
Requirements
- Must have a High School Diploma.
- Excellent written and oral communication skills are required.
- PC literacy required.
- Must exhibit a solid professional business image with a team player attitude.
- Strong customer service and general office experience required.
- This individual must be able to work in a fast-paced environment where the ability to prioritize is key and teamwork is a must.
- This individual must have a customer service focus as taking care of our customers is critical to this role.
- This candidate must possess excellent verbal and written communication skills and express themselves in a professional manner.
Nice To Haves
- A BS/BA in Finance, Accounting, or other Business degree is a plus.
Responsibilities
- Must be able to prioritize work to achieve or exceed stated collection metrics.
- Responsible for using available collections’ software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower DSO.
- Ensure timely and accurate responses and resolution to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.
- Provide phone support by handling incoming calls from sales offices and customers on a variety of items.
- Maintains open communication and good working relationships with the manager and fellow teammates to ensure the fulfilment of the Business Unit’s goals and objectives.
Benefits
- health insurance
- holistic wellness programs that include generous incentives
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
