Collections Adjustment Counselor II

Members 1st Federal Credit Union•Enola, PA

9d•Onsite

About The Position

The purpose of the Adjustment Counselor II is to collect assigned delinquent loans to minimize losses to the credit union and to assist members in meeting their financial obligations as well as mentoring the Adjustment Counselor I associates. This position is responsible for the cost management related to the assigned larger and/or more complex book of delinquent loan accounts and the collection of delinquent loans and credit card balances to mitigate loss. A significant degree of creativity, data analysis and problem-solving skills are required in order to effectively solve collection issues. The Adjustment Counselor II is proficient in their collection techniques and tasks and performs a variety of basic and frequently complex loan and credit card collection services, conducts thorough skip tracing, demonstrates teamwork and assists the department with other assignments as requested. This position has limited supervision of work and determines collectability of assigned accounts, performs outbound/inbound communication with members in an attempt to collect the debt, records accurate and thorough collection records and follows-up with members regarding payment arrangements. This role provides recommendations to management regarding repossessions, sale of collateral and charge-offs, maintains delinquent loan files, works cooperatively with team members to accomplish work, performs account adjustments, suggests re-writes and extensions when needed and follows all Credit Union and Departmental policies and procedures.

Requirements

Excellent communication, interpersonal and persuasion skills
Advanced analytical and problem-solving skills
Attention to detail and accuracy
Decision making requires the ability to choose from options outline in established procedures
Thorough knowledge of credit union products, services, policies and procedures
In-depth working knowledge of credit regulation requirements and laws
Familiarity with PCs and applicable software
Ability to communicate effectively in English, both orally and in writing
Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
Ability to sit for extended time periods
Sufficient manual skill for operation of PC keyboard and other standard office equipment
Ability to travel, including occasional overnight travel
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
1-3 years of related experience

Nice To Haves

Teamwork and leadership
Innovation and problem-solving

Responsibilities

Collect assigned delinquent loans to minimize losses to the credit union.
Assist members in meeting their financial obligations.
Mentor Adjustment Counselor I associates.
Manage costs related to assigned larger and/or more complex book of delinquent loan accounts.
Collect delinquent loans and credit card balances to mitigate loss.
Perform basic and complex loan and credit card collection services.
Conduct thorough skip tracing.
Determine collectability of assigned accounts.
Perform outbound/inbound communication with members in an attempt to collect the debt.
Record accurate and thorough collection records.
Follow-up with members regarding payment arrangements.
Provide recommendations to management regarding repossessions, sale of collateral and charge-offs.
Maintain delinquent loan files.
Perform account adjustments.
Suggest re-writes and extensions when needed.
Follow all Credit Union and Departmental policies and procedures.