Collections Adjustment Counselor I

Members 1st Federal Credit Union•Enola, PA

5d•Onsite

About The Position

The purpose of the Adjustment Counselor I is to collect on assigned delinquent accounts to minimize losses to the credit union and to assist members in meeting their financial obligations. This position is an entry level position and is responsible for the cost management related to the assigned delinquent accounts and the collection of delinquent loans, credit cards and negative checking balances to mitigate loss. Some creativity, data analysis and problem-solving skills are required to effectively solve collection issues. The Adjustment Counselor I demonstrates teamwork and assists the department with other assignments as requested. This position has moderate supervision of work and determines collectability of assigned accounts, performs outbound/inbound communication with members in an attempt to collect the debt, records accurate and thorough collection records and follows-up with members regarding payment arrangements. This role provides recommendations to management regarding repossessions, sale of collateral and charge-offs, maintains delinquent loan files, works cooperatively with team members to accomplish work, performs account adjustments, suggests loan re-writes and extensions when needed and follows all credit union and departmental policies and procedures.

Requirements

Excellent communication, interpersonal and persuasion skills
Advanced analytical and problem-solving skills
Attention to detail and accuracy
Thorough knowledge of credit union products, services, policies and procedures
In-depth working knowledge of Collection regulatory requirements and laws
Familiarity with PCs and applicable software
Decision making requires the ability to choose from options outlined in established procedures
Ability to communicate effectively in English, both orally and in writing
Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
Ability to sit for extended time periods
Sufficient manual skill for operation of PC keyboard and other standard office equipment
Ability to travel, including occasional overnight travel
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
0-1 years of related experience

Nice To Haves

General and business knowledge equivalent to a high school diploma

Responsibilities

Collect on assigned delinquent accounts to minimize losses to the credit union.
Assist members in meeting their financial obligations.
Manage costs related to assigned delinquent accounts.
Collect on delinquent loans, credit cards, and negative checking balances to mitigate loss.
Determine collectability of assigned accounts.
Perform outbound/inbound communication with members to collect debt.
Record accurate and thorough collection records.
Follow up with members regarding payment arrangements.
Provide recommendations to management regarding repossessions, sale of collateral, and charge-offs.
Maintain delinquent loan files.
Work cooperatively with team members to accomplish work.
Perform account adjustments.
Suggest loan re-writes and extensions when needed.
Follow all credit union and departmental policies and procedures.
Demonstrate teamwork and assist the department with other assignments as requested.