Collections Account Manager

Clipboard•San Francisco, CA

8h•Remote

About The Position

The Collections Account Manager (CAM) role is a critical role on the Billing team here at Clipboard. This team ensures the successful management of billing processes for our biggest and most valuable workplace customers, who tend to also be more complex and risky. You will be a vital resource for workplaces, resolving billing issues, maintaining accurate invoicing, and managing financial relationships. Clipboard is a fast-growing Series C marketplace that is a leader in its Long Term Care vertical and is expanding into several others. We are a YC Top Company with a global, remote team of 1,000+ people and have been profitable since 2022. We fill millions of shifts annually at partner workplaces across the U.S., where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces.

Requirements

A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset for clear communication.
A quiet, distraction-free workspace.
Stable power and internet connectivity.

Nice To Haves

Though the CAM role lives in the realm of finance and numbers, you don’t need to be skilled in finance or accounting – while it’d be a plus, we expect you to learn the basics along the way.

Responsibilities

Managing a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments.
Conducting high volumes of outbound calls to connect with customers about past-due account balances and resolve them.
Navigating negotiations and evaluate tradeoffs between risk mitigation and growth potential when making decisions.
Resolving customer invoice disputes and other billing-related issues.
Managing customer payments and remittances.
Building trust with providers and healthcare executives through strong financial acumen.
Clearly articulating the billing processes and educate stakeholders on invoicing procedures.
Gathering and relaying feedback to improve billing systems and processes.
Collaborating with internal teams to execute billing-related initiatives and trials.