Collection Team Manager

Stellantis Financial Services • Dallas, TX

3d • Hybrid

About The Position

The Team Manager oversees and develops a team responsible for pursuing and collecting overdue automobile loan payments, evaluating collection calls, managing written and digital customer responses, and conducting call analysis and system audits. This role ensures that customer interactions are handled professionally, delinquent accounts are resolved efficiently, and all quality, compliance, and process-improvement standards are consistently met across collections and quality control activities.

Requirements

• Supervisory and leadership experience, minimum 1 year in a supervisory role, 1-2 years in a team lead or leadership capacity, and 2-3 years of related experience.
• Collections background, minimum 3 years of hands-on collections experience.
• High School Diploma or General Educational Development (GED) equivalent required.
• Overtime required – required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX
• An applicant must be authorized to work in the United States to be eligible for this position.
• Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Nice To Haves

• Demonstrates strong communication through clear verbal and written interactions, effective customer engagement, and the ability to explain simple interest loan calculations.
• Leads with professionalism by maintaining integrity, confidentiality, ethical collection practices, and sound risk-based decision-making aligned with regulatory requirements, including FDCPA compliance.
• Applies advanced technical and analytical skills with proficiency in Microsoft Office, skip tracing tools, investigative search methods, and thorough review of written instructions, memos, and correspondence.
• Excels in problem-solving and performance execution by delivering customer-focused solutions, managing difficult conversations, multitasking effectively, and applying strong critical-thinking abilities to resolve account issues.

Responsibilities

• Oversees collection teams, directs daily activities, and applies auto-dialer strategies to strengthen collection performance.
• Defines work processes, organizes tasks, sets schedules, and streamlines workflow to improve operational efficiency.
• Assesses flagged accounts, including those marked for potential repossession or legal action, ensuring full regulatory compliance.
• Provides team guidance, supports staff with complex collection cases, and recommends effective resolution strategies.
• Delivers clear instructions, communicates expectations, and offers precise written and verbal direction to staff.
• Inspects work outputs for accuracy, organization, policy adherence, and alignment with company standards.
• Fosters team cohesion by building collaboration, resolving conflicts, maintaining workplace harmony, and supporting professional development.
• Screens applicants, conduct interviews, make hiring recommendations, maintain training materials, ensure confidentiality of sensitive consumer data.
• Additional duties may be assigned as needed to support departmental or organizational objectives.

Benefits

• Equal opportunity employer
• Environment that is free of harassment, discrimination, and intimidation
• Compliance with all applicable employment laws and regulations
• Equal opportunity for all qualified persons
• No discrimination against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status.
• Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED