Liens and Legal - Collection Specialist

Touchstone Medical Imaging•San Antonio, TX

10d•Hybrid

About The Position

This position reports directly to the Manager of Liens and Legal and plays a critical role in ensuring timely account updates, collections, and payments. The Collection Specialist provides efficient, high-quality service by adhering to departmental policies and procedures that directly impact patients and business operations. This role requires exceptional attention to detail, strong organizational skills, and effective communication skills to manage complex account portfolios and funding vendor relationships. After training this is a fully remote role. Training will be in San Antonio, TX.

Requirements

Excellent analytical, problem-solving, and decision-making skills.
Strong written and verbal communication skills.
Ability to identify trends, think strategically, and recommend process improvements.
Ability to provide constructive feedback and contribute to operational decision-making.
Strong organizational skills with the ability to manage multiple priorities.
Ability to analyze, organize, and interpret data accurately.
Ability to exercise sound judgment and resolve issues independently.
Ability to work effectively both independently and in a team environment.
Proficiency in using computers, multiple software applications, and dual-screen environments.
Ability to work onsite or remotely, as business needs require.
High level of accuracy and attention to detail.
Proficiency in Microsoft Office Suite, including Excel.
High School Diploma or equivalent required

Nice To Haves

Experience with Salesforce preferred: knowledge of Salesforce reporting, dashboards, and data management a plus.
Minimum of two (2) years of experience in collections, accounts receivable, medical billing, healthcare revenue cycle management, or a related field preferred.
Experience working with attorneys, liens, personal injury accounts, or funding vendors preferred.

Responsibilities

Audit receivables for accuracy.
Ensure compliance with departmental policies, and applicable regulations.
Work closely with attorneys, case managers, funding partners, and patients to resolve accounts.
Provide accurate account balance information and payment status updates.
Demonstrate knowledge of medical terminology and general medical office procedures, including HIPAA regulations.
Monitor and communicate trends, issues, and changes involving law firms, funding vendors, and collection activities.
Maintain productivity standards established by the department.
Accurately document all communications and account activity in accordance with established documentation standards.
Research and correct data entry errors to ensure account accuracy and clean billing practices.
Follow up on outstanding balances and collection efforts in a timely and professional manner.
Maintain confidentiality of patient and account information at all times.
Perform other duties as assigned.
Complete special projects and other tasks assigned.