Collection Specialist

Kowalski Construction Inc • Phoenix, AZ

12h • $22 - $25 • Onsite

About The Position

Join our dynamic team at Kowalski Construction, the leading restoration and reconstruction company in Arizona dedicated to restoring homes and communities. With our commitment to excellence and customer satisfaction, we specialize in revitalizing properties damaged by natural disasters or accidents. We pride ourselves on our professionalism, attention to detail, and compassionate approach to helping homeowners rebuild their lives. As we continue to expand, we are seeking a motivated and organized Emergency Services Collections Specialist to join our team. The Emergency Services Collections Specialist is responsible for ensuring that their department receives all necessary payments from debtors.

Requirements

• Excellent Communication – Internal and External
• Customer service
• Problem Solving
• Critical Thinking
• Highly Detailed and Organized
• Intermediate Excel preferred
• QuickBooks Desktop experience – one year preferred
• Collections experience - two years preferred
• Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices

Nice To Haves

• Level Set experience a plus, but not required
• Bi-lingual a plus but not required

Responsibilities

• Monitor the emergency services department accounts receivable aging.
• Contact customers with outstanding balances.
• Assist customers with insurance claims.
• Communicate with insurance companies and direct agents when necessary.
• Use credit bureau data, post office information, internet searches and other tools to try to locate homeowners responsible for emergency services.
• Maintain records of contacts and attempted contact with delinquent accounts.
• Resolve customer issues and complaints concerning billing.
• Submit regular reports on the status of unpaid accounts and any repayment progress.
• Performs daily monitored calls to customers and records all customer correspondence.
• Research historical data for each debt or bill.
• Weekly reports on collection operations and customer account updates.
• Maintain accurate records of account statuses and debt collection progression.
• Create invoices in QuickBooks and send them to customers.
• Process payments.
• Assists with incoming calls as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed