Collection Specialist

J. J. Keller & Associates, Inc. • Neenah, WI

6d • Hybrid

About The Position

As a Collection Specialist with J. J. Keller, you will perform various administrative duties (e.g. follow up on credit card declines, canceling subscriptions) and will make collection contacts via phone and email on past due accounts. This position also provides superior customer service, both internally and externally, pertaining to credit and collection functions.

Requirements

• High School Graduate or General Education Degree (GED)
• 2+ years of customer service experience.
• Must be proficient in the use of a PC and MS Office Suite, with high proficiency in MS Excel.
• Ability to work in a fast paced, team oriented environment.
• Strong attention to detail.
• Ability to identify and assist in resolving problems.
• Effective and professional verbal and written communication skills.
• Commitment to providing excellent customer service.

Nice To Haves

• Collection experience preferred.
• Experience with SAP desirable.

Responsibilities

• Makes collection contacts via phone and/or e-mail on past-due accounts as assigned. Encourages timely payment in support of company goals for accounts receivable aging and bad debt write-off.
• Answers incoming telephone calls as part of department call hunt group and provides customer service.
• Responds to emails/correspondence from customers and sales areas regarding accounts.

Benefits

• Annual Reviews, Merit Increases & Quarterly Bonus Program Paid Out When Company Goals are Met!
• Medical / Dental / Vision Insurance
• Tuition Reimbursement, eligible your FIRST DAY
• 401(k) with Employer Match + Company-Funded Annual Profit Sharing
• 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday
• Professional Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED