Collection Service Analyst

Veritiv Corporation•Carrollton, TX

1d•Hybrid

About The Position

The Collection Services Analyst is responsible for managing customer accounts to ensure timely payment of outstanding balances. This role works with customers and internal partners to resolve payment issues, reduce delinquency, improve cash flow, and maintain positive customer relationships while supporting the company’s credit and collection objectives.

Requirements

3-5 years of related job experience.
Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
Basic experience of simple office/operational systems.
Excellent verbal, written, people, and diplomacy skills are required.
Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework.
Proficient with Microsoft Office Suite.
Strong customer service skills (friendly, courteous and helpful).

Nice To Haves

Strong customer focused orientation. Establish and maintain positive relationships with customers both internal and external.
Strong organizational and project management skills.

Responsibilities

Research and resolve customer disputes and issues.
Gain access to and enter invoices for customers so we can obtain payment via a third party invoicing system.
Consistent follow up to insure customer information requests have been satisfied and commitments have been met.
Document all customer collection contacts (both internal and external), specifically promises to pay, agreements and information requests.
Maintain customer contact (via phone and e-mail) regarding delinquent invoices, credit memos, invalid deductions, on account payments, customer disputes and terms discrepancies.
Collect relevant information that is needed to affect payment, including obtaining copies of invoices, proofs of delivery, credit memos, details from a DFR and on account payments.
Monitor a specific portfolio of accounts and initiates action to facilitate on-time payment of invoices and to recover delinquent receivable.
Establish and maintain positive relationships with customers both internal and external.

Benefits

Healthcare benefits (including medical, dental, vision, and health savings account)
life, AD&D, and disability insurance
401k
paid time off
tuition reimbursement
employee assistance program
other fringe benefits
401k with match start date of hire
parental bonding time
annual Profit-Sharing Program