IN OFFICE/Guaynabo, Puerto Rico

Transworld Systems Inc.•Guaynabo, PR

11h•Onsite

About The Position

Transworld Systems Inc. is seeking ambitious collection representatives to help us grow while helping your bank account grow! This is a full-time office position. We are the largest technology-enabled provider of a complete suite of outsourcing solutions. Our experience expands across account receivables management, customer service relationship management, business process outsourcing, debt collections and loan servicing solutions.

Requirements

High levels of ambition, keen to grow their career
Experience with collections, customer service, sales, retail or just the motivation to learn a new skill
A positive, friendly, demeanor who finds joy in everyday
Strong communication skills
Proficient computer skills
The ability to work and prioritize independently

Responsibilities

Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
Providing thorough, efficient, and accurate account updates on computer files for each call made or received
Skip tracing to locate consumer contact information
Counseling delinquent consumers to assist in finding funds to meet their payment obligations
Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
Complying with and staying up-to-date on all TSI policies and procedures
Maintaining knowledge of functional areas, company policies, and procedures
Providing feedback to management concerning possible problems or areas of improvement
Making recommendations to implement improved processes
Performing other duties as assigned by management