Collection & Recovery Support Specialist (Hybrid, WA State)

Boeing Employees' Credit Union•Tukwila, WA

8d•Hybrid

About The Position

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. As a Collection & Recovery Support Specialist, you’ll play a meaningful role in helping BECU support its members and protect financial well-being. In this role, you’ll work across Portfolio Management teams—like Loss Management and Loan Loss Recovery—where your attention to detail and problem-solving mindset help ensure critical financial processes run smoothly. You’ll use your expertise and curiosity to navigate systems, manage transactions, and keep operations accurate and efficient. More importantly, your contributions help create better outcomes for both members and the organization—making your work not just important, but impactful every day. This is a hybrid role requiring 2–3 days per week in the Tukwila headquarters office, with occasional additional on-site needs. This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

Requirements

High school diploma or equivalent
Minimum two years of experience in collections, lending, or forced placed insurance

Nice To Haves

Minimum two years of experience at BECU or another financial institution
Detail-oriented with a high degree of accuracy and ability to make recommendations based on information obtained
Ability to exercise confidentiality and discretionary judgment
Ability to work well under deadlines
Verbal and written skills to effectively communicate and provide customer service

Responsibilities

Ensure Compliance: You’ll uphold BECU competencies and follow all regulatory, compliance, and information security standards—helping maintain trust and integrity in everything you do.
Manage System Transitions: You’ll process system updates and transactions that move accounts from active status to charge-off, and support involuntary closures for revolving and deposit accounts with accuracy and care.
Support Loan Modifications: You’ll partner with teams like Bankruptcy, Loss Management, and Member Assistance to help facilitate loan modifications—ensuring processes are handled smoothly and effectively.
Coordinate Debt Management Requests: You’ll handle requests and communications related to external debt management programs, ensuring timely and thoughtful responses.
Balance and Reconcile Accounts: You’ll collaborate with Accounting to balance general ledgers, investigate discrepancies, and resolve out-of-balance conditions—keeping financials aligned and reliable.
Protect Confidential Information: You’ll handle sensitive member and employee information with discretion and professionalism, maintaining strict confidentiality at all times.
Respond to Inquiries: You’ll provide timely, courteous, and solution-oriented responses to both internal and external inquiries, creating a positive experience for everyone you interact with.
Support Team Operations: You’ll monitor department inboxes, process incoming mail, and step in where needed—ensuring the team operates efficiently and effectively.