Collection Manager

Criteo•New York, NY

3d•$108,000 - $140,000•Hybrid

About The Position

As a Collection Manager at Criteo, you will lead a team of Team Leads and Cash Collectors responsible for managing the end-to-end accounts receivable and collections process across our North American client’s portfolio. Operating within the Global Finance / Order-to-Cash (O2C) team, you will drive team performance, reduce overdue balances, improve Days Sales Outstanding (DSO), and maintain strong partnerships with internal and external stakeholders to ensure timely payment of invoices.

Requirements

5 to 8 years in collections, accounts receivable, or credit management
at least 3 to 5 years in a people management role (managing Team Leads and/or senior Cash Collectors)
Bachelor's degree in Finance, Accounting, Business Administration, or a related field
Proven people management skills: coaching, performance management, team development
Solid knowledge of O2C and accounts receivable processes
Credit risk assessment and dispute resolution
Ability to manage and drive performance across a team
Strong negotiation and communication skills with external clients
Analytical mindset with ability to report on KPIs (DSO, aging, cash forecasts)
Comfort working cross-functionally in a fast-paced, international environment
ERP systems: SAP, Oracle, or CRM or collection tools
Advanced Excel
Salesforce (CRM)

Nice To Haves

Experience in a fast-paced international tech, media, or AdTech environment is strongly preferred
Reporting and BI tools: Tableau, Power BI (a plus)
Collection management platforms: HighRadius, Sidetrade (a plus)

Responsibilities

Lead, coach, and develop a team of Team Leads and Cash Collectors, setting clear performance goals and fostering a high-performance culture
Oversee the full collections cycle for a large portfolio of clients (brands, agencies, retailers)
Monitor team KPIs including DSO, overdue rate, and cash collection targets, and drive continuous improvement
Collaborating with Sales and Finance teams to resolve billing disputes, credit issues, and payment discrepancies
Manage escalated cases and oversee pausing, handoffs to Legal when necessary
Ensure accurate documentation of all collection activities in the systems
Identify and implement process improvements and automation to enhance collection efficiency and reduce bad debt exposure
Ensure compliance with internal credit policies and applicable US regulations
Report regularly to Senior GPO Manager on team performance, risk accounts, and cash flow outlook
Lead, coach, and develop a team of Team Leads and Cash Collectors
Set individual and team performance goals; conduct regular 1:1s and performance reviews
Foster a collaborative, results-driven team culture
Onboard and train new team members on processes and tools
Oversee the end-to-end collections cycle for a large portfolio of advertiser accounts
Monitor aging receivables and team follow-up cadence on overdue invoices
Manage escalated disputes and oversee handoffs to Legal when necessary
Analyze and report on team KPIs (DSO, overdue rate, cash forecasts) weekly/monthly
Maintain accurate records in the ERP system
Identify and implement process improvements and automation to reduce bad debt exposure
Support month-end close activities related to accounts receivable
Ensure compliance with internal credit policies and US regulations