Collection & Dispute Analyst

Samsung•Plano, TX

4d•Onsite

About The Position

Responsible for managing all financial activities for select customer AR accounts and establishing best practices to ensure full collection of receivables. Dispute resolutions, contract review, focus on customer satisfaction through process improvements and effective relationships with our business partners. Will be responsible for financial account management of account portfolio and ensure overdue metrics are maintained.

Requirements

Bachelor’s degree in Accounting, Finance, Business, Information Systems
2-5 years of related work experience
Experience with SAP or similar ERP system preferred
Solid analytical and problem-solving skills
Ability to identify discrepancies and inconsistencies
Strong attention to details is of paramount importance in this role
Diplomacy and ability to deal with difficult situations
Excellent Oral & Written Communication Skills
Solid Microsoft Office skills (Word & Excel)
V-lookup and Pivot tables (Macros a+)
AI tool implementation and usage skills in the job function preferred
Attitude towards work and timeliness in completing daily tasks
Sense of urgency to get it done required
Relationship Management
Ability to multi-task in fast paced environment

Nice To Haves

Macros a+

Responsibilities

Manage current ATB (Aged Trial Balance), all transactions for assigned account
Work with client on a daily basis to obtain payment information for upcoming payments in order to update line items in NERP system.
Obtain back-up information for shortages and deductions to dispute back to the client.
Obtain BOL’s and PODs for aged items when necessary to avoid past due invoices and balances.
Work closely on a daily basis with Logistics for claims, POD discrepancies to resolve outstanding chargebacks and past due invoices.
Ensure line items on the client account are properly coded for warehouse investigation and for clearing/matching of chargebacks and credits in NERP.
Reconcile and resolve credit balances and request refunds if necessary
Interact with various departments to ensure proper work flow.
Handle special projects assigned by management and provide weekly updates.
Order release maintained and requests daily for troubled accounts.
Excel report using pivot tables and VLOOKUP.