AR Collection & Dispute Manager

Samsung Electronics•Plano, TX

About The Position

Samsung Electronics America, Inc. (SEA), headquartered in Englewood Cliffs, N.J., is the U.S. Sales and Marketing subsidiary and a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions, and network systems. For over four decades, Samsung has contributed to innovation, economic growth, and workforce opportunity in the United States, with over $100 billion invested and more than 20,000 employees nationwide. By integrating its extensive portfolio of products, services, and AI technology, Samsung aims to create smarter, more sustainable, and connected experiences that enhance people's lives. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. This role is responsible for managing the Accounts Receivable (AR) portfolio and related processes, ensuring compliance with Samsung policies and customer requirements. The position involves minimizing AR risk and maximizing sales opportunities by managing a team responsible for collecting AR within their assigned portfolio, identifying areas of risk, and proposing solutions.

Requirements

Bachelor’s degree in Accounting, Finance, Business, Information Systems
6-8 years related experience
Prior Team Leadership experience
Solid analytical and problem-solving skills
Ability to identify discrepancies and inconsistencies
Strong attention to details is of paramount importance in this role
Diplomacy and ability to deal with difficult situations
Excellent Oral & Written Communication Skills
Solid Microsoft Office skills (Word & Excel) V-lookup and Pivot tables (Macros a+)
Attitude towards work and timeliness in completing daily tasks
Sense of urgency to get it done required Relationship Management
Ability to multi-task in fast paced environment

Nice To Haves

Experience with SAP or similar ERP system preferred
AI tool implementation and usage skills in the job function preferred

Responsibilities

Managing AR portfolio and Related Processes within Samsung policies and Customer requirements
Consistent review with team members of all accounts within the established portfolio to ensure accurate data and timely follow-up/escalation
Collaborate with customers on collection issues throughout the team, resolve problem accounts and make recommendations regarding collection status or legal status.
Manage designated staff, including training, key performance indicators, workload balancing, and performance reviews
Motivate and mentor staff
Maintain accurate customer profiles, ensure team members are cross trained to ensure high standards of coverage within the team while members are out.
Collaborate with internal and external partners to ensure AR is current and issues are being addressed, escalated and resolved. Identify matters that need to be escalated to upper management in clear and concise manner.
Collaborate with internal and external partners to drive process improvements and efficiencies.
Develop and provide various analyses and reporting, utilizing SAP, Excel, Tableau, PowerPoint and other programs as needed
Keep department Leadership advised on issues and potential issues
Collaborate with department peers to establish additional Best Practices and make recommendations for change
Lead invoice discrepancy resolution of with customers, logistics, service and other partners where applicable
Develop working relationships with all necessary internal and external teams to resolve customer issues to ensure accurate and current AR.
Maintain Global Policy and Procedures
Maintain and provide necessary back-up for internal and external process audits
Ad-Hoc special projects and assign projects to team members