Collection Assistant, Full-Time, Onsite Marlboro MA

Digital Federal Credit Union•Marlborough, MA

3d•Onsite

About The Position

To provide skilled clerical and administrative support to the Bankruptcy, Foreclosure and Recovery Administrators, Collectors, and the department as a whole, to facilitate in day to day efficient operation of the department.

Requirements

High School Diploma or equivalent is required
Proficiency in Microsoft Applications (Word, Excel, PowerPoint, Outlook) and the Internet. May be required to learn and use other software applications.
Strong verbal and written communication skills
Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality
Able to work in a fast-paced environment
Ability to work independently
Well organized, effective time management, prioritize and manage workload for optimum efficiency
General knowledge of financial institutions and Credit Union operations
Professional telephone etiquette

Nice To Haves

Previous administrative experience or work in public service preferred

Responsibilities

Receive, document, sort, and deliver incoming mail and distribute correspondence via mail, email, fax, etc.
Make timely collection of outgoing mail
Assist the Collection Department by answering hunt group inquiries, fielding calls, and assisting internal and external members as appropriate.
Process payments for delinquent, bankrupt, CCCS, charged off, and other accounts that are being worked in the Collection Department.
Process charge off on accounts
Generating letters associated with functions of the Collections department, such as but not limited to loss policy letters, Right to Cure letters, Voluntary Surrender, etc.
Process transfer requests from collectors and/or team leaders
Review, research, and respond to credit disputes
Prepare invoices for management review and approval
Assist the Recovery or Administrative area with referral of accounts to attorneys and collection agencies, as well as documentation of these accounts.
Order and maintain office supplies and inventory
Review, process, document, and track wellness and/or Amend-a-Note requests
Assist the Collection Department with gathering documentation, pulling loan files, credit bureau reports, filing paperwork, typing, mailing, etc.
Perform general administrative and clerical duties including photocopying, scanning, faxing, emailing, and mailing
Assist Collection Manager and Assistant Collection Manager with special projects.
Participate in cross-training with department Specialists
Perform other job-related duties as assigned by Managers(s).