Colleague Services Agent

AccorHotel • Lake Louise, AB

3d • Onsite

About The Position

The Colleague Services Agent plays a key role in enhancing the day-to-day experience of Fairmont team members by providing exceptional support and services across various operational areas. The ideal candidate is proactive, organized, and passionate about creating a supportive and well-maintained work environment.

Requirements

• Must have a valid Alberta Class 5 driver's licence (or equivalent) and driver's abstract free of any demerits
• Ability to lift, carry and move large and heavy items on a regular basis
• You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.
• Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Responsibilities

• Greet and welcome internal guests upon arrival with a warm and professional demeanor
• Janitorial duties including garbage removal and recycling, vacuuming, cleaning floors and stairwells, walls, doors etc. throughout the public spaces of the staff accommodations and Colleague Services building
• Moving heavy and large furniture such as dressers, fridges, stoves, washers and dryers between buildings
• Manage the rental equipment process, including issuing and returning items, and ensure waivers are completed
• Ensure the cleanliness of vacant staff housing units meets standards
• Daily sorting, organizing and issuing of clean uniforms and dry cleaning items
• Daily pick-up and delivery of staff and hotel mail

Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed