Collateral Specialist

Neighborhood Credit Union•Dallas, TX

1d•$23 - $25

About The Position

The Collateral Specialist ensures liens are fully secured on every collateralized consumer loan funded with NCU. The role requires a thorough understanding of the auto, boat, and recreational vehicle purchasing and title processes for in-state and out-of-state loans, along with professional communication with dealers, members, sellers, financial institutions, and NCU staff. The specialist stays informed about changes to title and vehicle registration processes and supports consumer lending operations through loan documentation, lien processing, account maintenance, payment processing, and customer service. The position also supports collateral claims and back-end product cancellations, responds to member inquiries, coordinates title work with Texas Department of Motor Vehicles Tax office staff and other parties, and assists other departments with lending-related questions. The specialist follows credit union and governmental policies and regulations, including the US Patriot Act, Bank Secrecy Act, and OFAC requirements, and provides feedback to help improve processes.

Requirements

Associate degree or equivalent from a two-year college or technical school, or knowledge typically gained through at least one year of customer service experience in financial institutions.
Knowledge of lending rules and regulations.
Comprehensive understanding of direct lending procedures.
Knowledge of the auto purchasing process and consumer loan-related functions.
Knowledge of credit union products and services, policies, and procedures.
Knowledge of Microsoft Office, DocuSign, and Meridian Link.
At least one year of experience supporting consumer lending operations.
At least one year of collateral-related experience.
Excellent communication and public relations skills.
Ability to provide courteous, knowledgeable, and professional customer service in person and by phone.
Ability to assume responsibility, show initiative, exercise sound judgment, and make and act on decisions with minimal supervision.
Ability to analyze accounts and express ideas effectively and speak clearly.
Ability to use correct English grammar, punctuation, and spelling.
Ability to follow instructions and respond to management directions.
Ability to assess competing tasks, prioritize work, and track completed and incomplete activities.
Attention to detail and strong organizational skills.
Ability to assist others.
Ability to use a 10-key, PC, teller terminal, telephone, card machine, and related business equipment.

Nice To Haves

Experience with Symitar, Synapsys, and Synergy.

Responsibilities

Assemble and verify loan documentation, including signatures and other required information.
Understand title processes for automobiles, boats, and recreational vehicles and process liens for collateralized consumer loans promptly.
Release liens for collateral payoffs in accordance with state guidelines, rules, and regulations, and follow up with financial institutions regarding title releases.
Work with insurance companies on total losses and process back-end product cancellations and claims.
Perform existing loan maintenance and lending department clerical duties, including electronic title system error reports, title matching, and account closures.
Process dealership and insurance payments promptly via official check and wire.
Refer credit union products and services to support company, personal, and departmental goals.
Maintain knowledge of consumer loans, loan products, and documentation requirements.
Communicate with Texas Department of Motor Vehicle Tax office staff, dealerships, and insurance companies about title work and collateral claims.
Respond promptly and professionally to member inquiries by phone, email, or text, and collaborate with members and third parties to support efficient consumer loan funding.
Follow credit union and governmental policies, procedures, and regulations, including the US Patriot Act, Bank Secrecy Act, and OFAC requirements.
Communicate effectively with teammates, other departments, management, and third parties, and assist other departments with lending-related questions and support.
Perform other loan-related duties as needed, provide feedback on daily work to promote process improvements, and maintain a constructive attitude toward new processes, services, and products.