Collateral Management Associate

Hyundai Capital•Plano, TX

18h•Remote

About The Position

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

Requirements

Ability to multi-task and independently manage their time daily to ensure productivity and goals are met
Strong skip tracing skills - Ability to utilize various skip tracing tools (where applicable)
Basic computer skills - Knowledge of Windows including Word and Excel
Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
Strong listening skills - Ability to listen and understand direction
3+ years collection or relevant experience
Previous experience in a Collections role with heavy skip tracing responsibilities
High school graduate or GED equivalent

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Manage a queue of repo assigned accounts using a consistent process.
Perform skip-tracing activities leveraging all applicable skip trace tools to locate customer information.
Locate and update vehicle location information with vendors to facilitate arrangements to pick up collateral.
Review and validate accounts with missing/incorrect location information.
Properly document account information and input data in the appropriate systems.
Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
Perform other duties as assigned.