Collaboration Tools Administrator

Everfox•Herndon, VA

4d•Hybrid

About The Position

Everfox is seeking a Collaboration Tools Administrator to manage, configure, and maintain a suite of collaboration tools, with a primary focus on Atlassian products like Jira and Confluence. This role is crucial for ensuring the optimal performance, reliability, and security of these systems. The administrator will serve as a key liaison between IT teams, developers, and end-users, aiming to enhance seamless functionality and boost organizational productivity. This is a hybrid role, requiring 2-3 days per week on-site, with candidates ideally living within approximately 50 miles of the office.

Requirements

Bachelor’s degree in information technology, or related experience
2-4 years of application administrative experience including Jira and Confluence.
Proven track record in troubleshooting, problem solving, creating documentation / knowledge base articles.
Strong verbal and written communication skills
Ability to collaborate with various teams and departments within the organization and build constructive relationships.
Ability to multi-task, document processes, and manage on-going multiple projects is required
Be highly organized, a gifted problem solver, and a quick learner

Nice To Haves

Familiarity with administrative functions in Smartsheet, Adobe, Box, DocuSign is a plus.
Experience in Box, Smartsheet, Adobe, DocuSign is a plus

Responsibilities

Drive results by troubleshooting issues, connecting with key stakeholders, and continuing to improve support processes.
Assist in optimizing and improving collaboration tools such as Jira, Confluence, Smartsheets, Zoom, Adobe, and Box, for setup, workflows, and integrations to identify where functionality needs to be improved to meet user requests, and leading the effort to implement the changes.
Develop mechanisms to automate manual processes.
Provide Jira domain expertise in discussions regarding governance within Jira.
Responsible for creating, managing, and supporting all administrative functions associated with the Atlassian product suite primarily supporting Jira and Confluence.
Provide procedures, guidance, and assistance, to Information Technology teams in the maintenance, tracking, monitoring, allocation, initial configuration, and deployment of both new and existing collaboration tools.
Continue to maintain up-to-date knowledge and awareness of IT best practices, systems, and solutions.
Perform user access review for in-scope applications.
Assist in providing 2nd and 3rd tier support for in-scope applications.