Collaboration Platform Administrator

Empower AI Inc. • , DC

2d • Onsite

About The Position

Empower AI is seeking a Collaboration Platform Administrator for an exciting opportunity at the Department of State. This role is crucial for administering and maintaining enterprise collaboration platforms, including SharePoint and other MS 365 collaboration tools, to ensure the delivery of collaboration capabilities that support the customer's mission of providing IT services to DoS users enterprise-wide. Empower AI is an AI for government company, providing federal agency leaders with tools to elevate their workforce and achieve meaningful transformation through their proven Empower AI Platform®. The company is recognized as a 2024 Military Friendly Employer, highlighting its commitment to hiring and supporting active-duty and veteran employees.

Requirements

• 5+ years of experience
• Bachelor's in IT or related field
• Microsoft 365 Certified: Teams Administrator Associate
• Secret Security Clearance

Nice To Haves

• Comp TIA Sec+
• ITIL 4 Foundation Certification(s)

Responsibilities

• Administer and maintain collaboration platform sites in conjunction with other DoS organizations, including SharePoint Online, MS Teams sites, and other MS 365 collaboration services as deployed by the customer.
• Conduct transitions to the latest version of collaboration platform, ensuring compatibility with cloud environments and enhanced collaboration features.
• Provide support for collaboration sites, including add-ins and bug fixes using MS Power Automate, HyperText Markup Language (HTML), jQuery, and JavaScript.
• Create, maintain, and troubleshoot site collections, project sites, lists, and libraries; implementing AI-driven tools for monitoring and troubleshooting, including predictive analytics for system health and compliance.
• Review system resources, including Unified Logging System (ULS) and Windows Logs for system health concerns.
• Monitor permissions and audit logs for governance violations and report them.
• Manage and update all guides, KM articles, and SOPs related to the customer’s collaboration platform processes and systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level