Collaboration Operations System Administrator - LINUX/UNIX
About The Position
Responsible for the Operational support of LINUX/UNIX-based messaging systems. Primarily responsible for system availability, troubleshooting/triage for production problems. Participates in a service monitoring function with responsibilities in areas of incident and problem management. Role will contribute to product/service design, development and implementation deliverables, to include assessment and optimization of systems and review of user requirements. Serves as a fully seasoned/proficient technical resource; provides technical knowledge and capabilities as team member and individual contributor. Typically 5 or more years of Linux systems experience. The selected candidate would become part of the Collaboration Operations Team (Email/Routing). In addition to the daily Messaging Operations Tasks, he/she will be assigned to 24x7 on-call rotation as part of the MCS UNIX Team.
Requirements
- Strong OS background with Linux systems.
- Strong scripting/development skills with Python, Perl, Shell.
- Experience with SMTP Email relaying and routing.
- Experience with Email Hygiene systems, including Anti-spam, Antivirus, Malware Prevention, and Data Loss Prevention
- Experience with monitoring technologies (SPLUNK,NAGIOS)
- Proven experience in problem identification, troubleshooting and resolution
- Excellent written and verbal communication skills
Nice To Haves
- 5 or more years of Linux systems experience.
Responsibilities
- Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
- Manage and support Email Routing infrastructure applications on a day to day basis.
- Installs, configures and troubleshoots Applications used to support Email Routing Infrastructure.
- Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand.
- Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action.
- Documentation of root causes and implementation of remedies to prevent future incidents.
- Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
- On-Call support responsibilities (coverage nights & weekends)
- Manages stability, resiliency, reliability, and performance of supported systems
- Fulfills requests from business users and operations and communicates technical status updates with appropriate teams
- Captures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
- Supports change implementations, proactively identifies potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
- Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
- Provides release support when needed and manages engagement across audiences
- Provides full lifecycle management of the infrastructure and application environments
Benefits
- access to paid time off
- resources and support to our employees
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
