Cog Railway Retail Supervisor
About The Position
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Cog team, you will work in the iconic gift shop where you will be able to provide top notch hospitality and welcome guests into a gift shop representing the sheer beauty, excitement, and scenic grandeur of Pikes Peak & the Cog Railway. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.
Requirements
- High school diploma or General Education Degree (GED).
- Previous supervisory experience preferred.
- Previous experience with providing exceptional customer service.
- Experience handling cash a plus.
- The employee is occasionally required to lift/pull/push up to 25 pounds and will be working in conditions that are both inside and outside at times.
- Work schedule is non-standard. Weekends and holidays required, some night and early morning work may be required.
- Enthusiastic, friendly, and energetic team member who works well with others.
- Strong interpersonal communication skills.
- Reasonable accommodations will be made for individuals with disabilities.
Responsibilities
- Shift responsibilities of closing or opening at each day.
- Responsible for smooth operation of sales floor.
- Maintain adequate merchandise levels within company guidelines.
- Evaluate space allocations for retail items.
- Assign duties to workers and schedule break periods.
- Train workers in store policies, department procedures, and job duties.
- Keep inventory of supplies and equipment.
- Record delivery of merchandise, compares records with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels.
- Inspect merchandise to ensure it is correctly priced and displayed.
- Recommend additions to or deletions of merchandise to be sold in department.
- Listen to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.
- Assist sales workers in completing difficult sales.
- Sell merchandise.
- Audit cash receipts as per company policy.
- Plan store layout with retail manager and general manager.
- Willingness to work in a fast-paced, team-oriented environment.
- Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
Benefits
- Health & Dental
- 401k
- local discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
