Coffee Shop Manager - Meeting Grounds

Hyatt Regency Suites•Greenville, SC

8d•Onsite

About The Position

Meeting Grounds is more than just a coffee shop — it's a place where community, hospitality, and great coffee come together. Operated under the Auro Hotels umbrella, we are committed to creating warm, welcoming environments for our guests while delivering exceptional service and quality products.

Requirements

Must be available to work a flexible schedule including evenings, weekends, and holidays.
2–3 years of experience in retail or food & beverage management.
Experience managing teams, hiring, and handling performance reviews.
Proficiency with POS systems, scheduling software, and operational reporting tools.
Strong communication, organizational, and problem-solving skills.
Able to lift 40 lbs and stand/walk for extended periods.

Nice To Haves

College degree preferred.
ServeSafe Manager certification preferred.

Responsibilities

Lead by example, creating a positive and professional work environment.
Oversee day-to-day store operations, including opening/closing procedures and shift coverage.
Set clear goals for the team and support execution through coaching, delegation, and feedback.
Maintain high standards for customer service, cleanliness, food safety, and operational excellence.
Hire, train, mentor, and evaluate team members.
Conduct regular performance check-ins and support employee development.
Create a culture of accountability, recognition, and growth.
Maintain compliance with labor laws and company policies.
Foster a welcoming and comfortable experience for guests.
Address guest concerns quickly and professionally.
Manage labor and inventory costs to achieve profitability goals.
Review and act on financial reports, P&L statements and meet with Director of F&B to review monthly statements.
Monitor local trends to adapt offerings and optimize performance.
Ensure compliance with all health, safety, and cash handling protocols.