Coffee Shop Manager
About The Position
Ruth & Naomi's Mission is seeking a Coffee Shop Manager to oversee the operations and continued growth of our social enterprise coffee shop locations. This role combines operational leadership with social impact, ensuring excellence in customer service, product quality, financial sustainability, and participant employment development across multiple coffee shop locations. The Coffee Shop Manager will play a key role in creating meaningful employment and training opportunities through our Employment Program while leading teams that deliver exceptional customer experiences.
Requirements
- Minimum 3 years of management experience in café, restaurant, hospitality, or retail food service environments
- Experience leading teams and fostering positive workplace culture
- Strong customer service, leadership, and organizational skills
- FoodSafe Level 1 certification
- Personal relationship with Jesus Christ and willingness to sign our statement of faith
Nice To Haves
- Experience in social enterprise, employment support, or nonprofit environments is considered an asset
- FoodSafe Level 2 certification is considered an asset
Responsibilities
- Oversee daily operations across multiple coffee shop locations
- Lead staffing, scheduling, training, inventory management, and ordering
- Ensure high standards of customer service and product quality
- Support the development and mentorship of coffee shop staff
- Collaborate with the Employment Program team to support participant placements and workplace skill development
- Promote the coffee shops as welcoming community hubs that reflect Ruth & Naomi's Mission and values
- Support growth, sustainability, and social enterprise initiatives
Benefits
- Employer-paid extended health benefits
- RRSP matching program
- Education and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
