Coffee Shop Manager

Lifestyle Communities • Durham, NC

2d • Onsite

About The Position

At Morning Ritual, you are joining a hospitality-driven coffee team built around energy, consistency, craft, and community. Our philosophy centers on delivering high-quality coffee, approachable food offerings, fast hospitality, and genuine guest connection in a welcoming and energetic environment. We believe coffee shops should feel personal — where regulars are known by name, the bar runs with precision, and the atmosphere creates a sense of belonging for both guests and team members. Every interaction, drink, and detail contributes to building a memorable experience that guests look forward to every day. As the Coffee Shop Manager, you are responsible for leading the daily operation, guest experience, team culture, and financial performance of the coffee shop. You set the tone for the business through leadership presence, hospitality standards, operational execution, and team development. You understand that great coffee shops are built through consistency, urgency, hospitality, and attention to detail. Your ability to lead the floor, develop teams, protect the craft, and drive operational excellence directly impacts the guest experience and long-term success of the business.

Requirements

• Passion for hospitality, coffee culture, and guest experience
• Strong operational leadership and people development skills
• Ability to lead fast-paced hospitality environments with energy and professionalism
• Strong communication, organization, and coaching abilities
• High attention to detail and commitment to product quality and consistency
• Ability to multitask, solve problems, and remain calm under pressure
• Experience with scheduling, labor management, inventory, and operational systems
• Positive attitude and hospitality-first mindset
• Evening, weekend, and holiday availability as business needs require
• Minimum 2+ years of coffee shop or hospitality management experience preferred
• High School Diploma or equivalent required.
• At least two (2) years of related front-of-house and/or coffee shop management experience required.

Nice To Haves

• Experience hiring, training, and developing front-of-house teams preferred
• ServSafe certification preferred
• TABC certification where applicable

Responsibilities

• Lead all daily coffee shop operations including guest experience, bar execution, cleanliness, staffing, and operational flow
• Create a welcoming, hospitality-first culture built around connection and consistency
• Lead daily pre-shift meetings focused on priorities, service standards, product focus, and operational readiness
• Maintain active floor presence by coaching, supporting, and leading the team during service
• Build relationships with regular guests and help create a highly personalized experience
• Recruit, interview, onboard, and develop baristas and café leadership teams
• Train and coach team members on espresso standards, milk steaming, recipes, hospitality, and operational procedures
• Create schedules that align with business needs while supporting team engagement and operational efficiency
• Manage labor, inventory, ordering, and controllable expenses to achieve business targets
• Analyze sales trends, guest behaviors, and operational opportunities to drive growth
• Ensure espresso machines, grinders, brewers, and equipment are properly maintained and calibrated
• Maintain recipe consistency, product quality, and presentation standards
• Ensure all food safety, sanitation, health, and alcohol service standards are consistently followed
• Partner closely with the General Manager, Director of Morning Ritual, and leadership teams to drive operational success
• Support surrounding hospitality operations and community activations when needed

Benefits

• The LC Difference: At Lifestyle Communities, we’re here to connect. It’s core to who we are. We believe in it so much that we built a company on it. Our determination, speed and drive turns impossible to possible. We design, build and activate shared spaces with human connection at the heart, because we all want to be part of something bigger than ourselves. And together, we are. We will never settle. We will bring people together. Inspire a sense of belonging. Build a connection.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED