Coffee Shop Attendant

Omni Hotels & Resorts•Bedford, PA

6d•Onsite

About The Position

Join a team where hospitality isn’t just what we do; it’s who we are. At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here, you’ll find more than just a job. You’ll discover opportunities to learn, grow, and build a lasting career with a company that values your passion and potential. As part of the Omni family, you'll enjoy comprehensive training, mentorship and pathways for advancement, all within the inspiring setting of our historic, award-winning resort. Whether you're beginning your hospitality journey or continuing to build your expertise, Omni Bedford Springs Resort & Spa offers a workplace where you're emplowered to make a difference, and your growth is celebrated. If you're a friendly, motivated individual who takes pride in creating memorable experiences, we invite you to explore a future with us. At Omni, your career can be as remarkable as our grand historic resort itself.

Requirements

Minimum 1 year customer service experience; in food/beverage and/or retail environment.
Previous cash handling and face to face customer service experience required.
Ability to accurately and efficiently input information into MICROS.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment.
Must be TABC & Food Handler certified.
Must be able to work a variety of shifts, including weekends and holidays.
Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Requires frequent bending, reaching overhead, and twisting.
Must be able to stand or walk for an extended period or for an entire work shift.

Nice To Haves

Previous coffee house and/or hotel experience preferred.

Responsibilities

Maintaining the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction.
Restock merchandise.
Keep coffee bar clean and ensure guest satisfaction.
Communicate effectively with guests and associates.
Listen to, understand, and clarify concerns and issues raised by co-workers and guests.
Remain professional in all situations.
Work well in stressful, high-pressure situations.
Understand and acknowledge proper uniform and grooming standards.
Ensure that the lobby public areas are maintained and cleaned by liaison with housekeeping department.
Assist with monthly inventory.
Maintain a clean workspace throughout entire shift.
Follow proper procedure for accepting credit cards and checks.
Maintain a cash bank.
Verify guest room numbers for room charges.
Interact with other departments to ensure guest needs are satisfied.
Adhere to proper food handling procedures.
Proper knowledge of equipment use and safety procedures.