Coffee Retail Manager - College Cafe

Thomas Cuisine • Saratoga, CA

10d • $70,000 - $75,000

About The Position

As a Coffee Retail Manager, you are responsible for ensuring a seamless and
exceptional dining experience for students. You lead the front-of-house team of
cashiers and Baristas, overseeing service quality, training staff, and
maintaining a warm and inviting dining atmosphere. Your leadership helps create
a memorable dining experience while ensuring efficiency, professionalism, and
adherence to hospitality standards.

Requirements

• High School Diploma/GED
• Knowledge of dietary standards, special diets, and food safety principles.
• Previous dining room experience.
• Previous experience in a supervisor or management role, overseeing a Front of the House team or Coffee House Operations.
• Familiarity with budgeting, cost control, and kitchen operations.
• Ability to lead, train, and motivate food service staff.
• A positive attitude, great teamwork skills, and a commitment to quality and excellence.
• Strong communication and customer service skills.
• Skill in managing multiple priorities and maintaining a safe, organized environment.
• Flexibility to work various shifts, depending on the business needs.
• Ability to frequently stand and walk; ability to bend and lift up to 50 pounds occasionally.
• ServSafe Manager Certification (or ability to obtain).
• State/County Food Handler Certification - if required.
• Ability to successfully pass a criminal background check (State and Federal) and a drug screen.

Responsibilities

• Supervise daily dining, coffee bar, cashier efficiency, and retail area to ensure exceptional service and guest satisfaction.
• Your priority focus will be on Breakfast and Lunch service, making sure students have a memorable experience.
• Lead, train, and mentor cashiers, servers on the line and baristas staff to maintain high service standards.
• Oversee table settings, presentation, and dining room cleanliness.
• Coordinate meal service with the culinary team to ensure timely and efficient service.
• Interact with students, addressing concerns and ensuring their needs are met.
• Monitor staff performance, provide feedback, and assist with scheduling.
• Enforce food safety, sanitation, and workplace safety guidelines.
• Assist with hosting special events, private dining experiences, and themed meals.
• Perform other duties as assigned to support the overall dining experience.

Benefits

• Paid Bereavement Leave
• Paid Parental Leave
• Paid Baby Bonding Leave
• Paid Elder Care Leave
• Paid Time Off (Accrued)
• Paid Holidays
• 3 Medical Plans (Blue Cross)
• Prescription, Dental, and Vision Coverage
• Reimbursed Wellness Massages (Portion of cost)
• Voluntary HSA with Company Match
• Voluntary FSA
• Free Employee Assistance Program (Behavioral Health Support)
• Access to Wellness Initiatives (Fitness Memberships, etc.)
• 401(k) Retirement Plan with Company Match
• Company-Paid Basic Life Insurance
• Company-Paid Accidental Death & Dismemberment (AD&D) Policy
• Voluntary Short-Term Disability
• Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D
• A supportive, collaborative work environment
• Opportunities for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED