Coffee House Attendant

Omni Hotels & Spas•Pittsburgh, PA

5d•Onsite

About The Position

The Coffee House Attendant serves guests in the Marketplace and handles room service orders. The role prepares hot and cold beverages, portions and prepares food, and serves guests while promoting beverages, pastries, and other offerings. The attendant processes food and retail transactions, maintains stock and displays, and provides excellent customer service. The position also involves checking in and restocking retail merchandise, participating in quarterly physical inventories, and completing other duties assigned by a manager or supervisor.

Requirements

Flexible availability, including weekends, holidays, and early morning shifts.
Previous customer service experience.
Excellent communication skills in person and on the phone.
Ability to bend, push, pull, and stand for extended periods and for the length of a shift.
Ability to lift at least 30 pounds.
Current ServSafe certification upon hire.

Nice To Haves

Relevant barista or food and beverage experience.
Current RAMP certification when or if alcohol is served; the posting also states that ServSafe and RAMP certifications are required upon hire.

Responsibilities

Provide excellent customer service to all guests.
Take beverage and food orders professionally and answer guest questions about menu items.
Brew gourmet coffee and prepare other specialty beverages.
Sell sandwiches, snacks, espresso, specialty beverages, and other menu items; use upselling and suggestive selling.
Process cash, credit, and check transactions accurately, maintain a balanced bank, and handle checks and cash according to procedures using the point-of-sale system.
Communicate with the culinary team when additional product is needed.
Maintain knowledge of the food menu and wine list when applicable.
Stock condiment trays, the coffee station, display cases, and refrigerators.
Clean the work area as needed and at the end of the shift.
Print end-of-shift reports and complete banking procedures.
Attend designated staff meetings and training sessions.
Be familiar with property amenities and other restaurants, and adhere to applicable liability laws.
Complete reasonable tasks and other duties assigned by a manager or supervisor.
Check in retail merchandise accurately and restock the Café counter according to supply and demand.
Communicate with customers face-to-face and by phone using good phone etiquette.
Understand the basic operation of kitchen equipment used at the Café counter.
Participate in physical inventories once per quarter.