Coffee House Attendant
About The Position
The Coffee House Attendant serves guests in the Marketplace and fulfills room service orders. The role prepares hot and cold drinks and portions food products, sells beverages, pastries, sandwiches, snacks, espresso, and other selections, and provides excellent guest service. The Associate processes food and retail transactions, maintains a balanced bank, stocks and restocks Café supplies and merchandise, and keeps the work area clean. The position also involves coordinating with the culinary team, participating in staff meetings and training, and assisting with quarterly physical inventories. The role is based in the hotel’s restaurant, kitchen, and guestroom areas, with exposure to extreme temperatures, food and beverages, and hazardous cleaning chemicals. It requires standing for the length of a shift and the ability to bend, push, pull, and lift at least 30 pounds. Availability must be flexible, including weekends, holidays, and early morning shifts.
Requirements
- Previous customer service experience is required.
- Must have flexible availability, including weekends, holidays, and early morning shifts.
- Must have excellent communication skills in person and on the phone.
- Must be able to bend, push, pull, and stand for extended periods and for the length of the shift.
- Must be able to lift at least 30 pounds.
- Must have a current ServSafe Certification.
- Must have a current RAMP Certification when and if alcohol is served; the posting also states that both certifications must be current upon hire.
Nice To Haves
- Relevant barista or food and beverage experience is preferred.
Responsibilities
- Provide excellent customer service to all guests.
- Take beverage and food orders professionally and answer guest questions about menu items.
- Brew gourmet coffee and prepare specialty beverages.
- Sell sandwiches, snacks, espresso, specialty beverages, and other items; use upselling and suggestive selling.
- Accurately process cash, credit, and check transactions, maintain a balanced bank, and handle checks and cash according to procedures in the point-of-sale system.
- Communicate with the culinary team when additional product is needed.
- Maintain knowledge of the food menu and wine list when applicable.
- Stock condiment trays, the coffee station, display cases, and refrigerators.
- Clean the work area as needed and at the end of the shift.
- Print end-of-shift reports and bank out.
- Attend designated staff meetings and training sessions.
- Become familiar with property amenities and other restaurants, and adhere to liability laws.
- Complete reasonable tasks and other duties assigned by a manager or supervisor.
- Check in retail merchandise accurately and restock the Café counter according to supply and demand.
- Use effective face-to-face communication and appropriate phone etiquette.
- Understand basic kitchen equipment operation as it relates to the Café counter.
- Participate in physical inventories once per quarter.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
