CoE Support Engineer

AVEVA•Lake Forest, CA

17h•$82,400 - $137,300•Hybrid

About The Position

AVEVA is creating software trusted by over 90% of leading industrial companies. As a CoE Support Engineer, your role will be to ensure the reliability and performance of client applications while addressing any potential technical issues. You will support Application Engineers with technical difficulties during new site commissioning, system upgrades, and expansions. You will collaborate effectively with our global R&D Solution team to manage issue escalations. You will develop and recommend corrective measures for technical application issues identified in the field or in-house. You will solve technical problems from end customers, application engineers, and engineering teams. You will also document and disseminate knowledge through the creation of KB articles concerning technical issues and their resolutions.

Requirements

Bachelor’s degree in electrical engineering, Power Systems, Computer Science, or equivalent Manufacturing Execution System (MES) experience including Operation, Performance, and Quality aspects.
Technical expertise in HMI or SCADA troubleshooting.
Proficiency in software and database troubleshooting, diagnosis, and problem-solving.
Experience with SQL Database querying and programming.
Exceptional interpersonal skills and team-oriented mentality.
Self-motivated, proactive, and customer-focused with a positive attitude.
Ability to learn quickly and be inquisitive.
Excellent written and oral communication skills.
Comfortable working in a fast-paced, dynamic environment.
Capability to interact effectively with people from diverse technical backgrounds.
Availability for occasional travel to various customer sites regionally and worldwide.

Nice To Haves

Proficiency in VB.NET, C#, HTML5 coding
Experience with Angular, JavaScript, C#, ASP.NET, and .NET CORE
Familiarity with AVEVA products, especially System Platform, Historian, and InTouch
Basic understanding of control systems and PLC

Responsibilities

Ensure the reliability and performance of client applications while addressing any potential technical issues.
Support Application Engineers with technical difficulties during new site commissioning, system upgrades, and expansions.
Collaborate effectively with our global R&D Solution team to manage issue escalations.
Develop and recommend corrective measures for technical application issues identified in the field or in-house.
Solve technical problems from end customers, application engineers, and engineering teams.
Document and disseminate knowledge through the creation of KB articles concerning technical issues and their resolutions.