CoE Quality, Risk & Compliance Manager

JLL•Atlanta, GA

1d•$85,000 - $95,000•Remote

About The Position

The Global QRC Manager serves as the CoE's Quality Representative and Risk Single Point of Contact (SPOC), executing the CoE's quality, risk, and documentation governance program in alignment with JLL's global Quality Management System (QMS) and ISO 9001:2015 requirements. The role maintains the CoE's risk register, supports investigation and tracking of quality-driven corrective and preventive actions (CAPAs), and coordinates vendor quality qualification activities. It serves as the liaison between the CoE, Regional QRC Leads, Global Quality and Compliance (GQC), and the CoE Lead. This is an account/CoE-level execution role and does not replace or duplicate the Regional QRC Lead or GQC Lead functions. The manager implements and maintains the CoE's Quality Management Plan and Quality Implementation Plan; oversees quality documentation, training matrices, compliance tracking, and quality KPIs; and supports vendor qualification, CAPA investigations and tracking, documentation governance, risk assessment, incident escalation, and audit readiness. The role also provides risk training, supports compliance with contractual and regulatory obligations, participates in QMS implementation activities, and reports on implementation progress, risk exposure, audit status, corrective actions, and compliance posture. This is a remote position listed for Atlanta, Georgia; Charlotte, North Carolina; Columbia, South Carolina; Richmond, Virginia; and Trenton, New Jersey. Candidates must be authorized to work in the United States without visa sponsorship.

Requirements

5–7 years of experience in risk, quality, or compliance-adjacent roles within multi-site or global organizations.
Demonstrated experience supporting non-conformance investigations and CAPA tracking, including root-cause analysis methodology.
Experience maintaining risk registers, escalation frameworks, and risk assessment methodology.
Working knowledge of regulatory compliance tracking and audit-readiness practices.
Strong organizational skills and ability to manage multiple concurrent deliverables and meet deadlines.
Effective written and verbal communication skills, including the ability to deliver quality and risk training sessions and share knowledge with peers.
Authorization to work in the United States without visa sponsorship.

Nice To Haves

Familiarity with JLL's global QRC/Quality Representative model and Risk SPOC function.
Exposure to IFM or account operations.
Bachelor's degree.
Working knowledge of Quality Management Software and risk management platforms.
Experience preparing and analyzing technical reports.
Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint, for report preparation and data analysis.
Prior collaboration experience with JLL Compliance or Risk platform teams.

Responsibilities

Implement and maintain the CoE's Quality Management Plan (QMP) and Quality Implementation Plan (QIP) in alignment with global QMS standards.
Maintain CoE quality documentation, training matrices, and compliance tracking, and provide implementation progress updates to the Regional QRC Lead and CoE Lead.
Monitor quality KPIs and escalate gaps or risks to the CoE Lead and Regional QRC Lead.
Support vendor qualification activities for external service providers in coordination with the Account Procurement Lead and risk assessment process.
Support investigations, root-cause documentation, and CAPA tracking for quality-driven non-conformances, client complaints, and process or delivery failures; coordinate with the Account Director or designee, who owns CAPA plans and verification.
Maintain the CoE corrective actions tracker and flag overdue or at-risk CAPAs to the CoE Lead.
Escalate safety-originated CAPAs to the HSSE Lead and contribute to root-cause analysis activities.
Maintain CoE documentation standards, including naming conventions, formats, taxonomy, version control, and retention, consistent with global Document and Records Management requirements.
Confirm teams apply documentation standards consistently across regions.
Serve as the CoE Risk SPOC and maintain its risk register, including identified risks, likelihood and impact ratings, mitigation owners, and target closure dates.
Conduct annual CoE risk assessments and determine risk treatment.
Chair CoE risk discussions or present risk agendas in existing leadership meetings.
Escalate emerging risks and incident trends to the CoE Lead and, where applicable, the JLL Risk platform team; ensure leadership is aware of high-severity risks.
Provide annual MSA risk training and onboarding risk training for new hires.
Review MSA obligations relevant to the CoE and conduct gap analyses on material obligations.
Engage with the JLL Ethics Everywhere program and escalate ethical questions, concerns, or violations.
Assist with incident management, including prompt escalation of sensitive or high-severity incidents to the CoE Lead and, where applicable, the client.
Collaborate with the JLL Risk platform team to align escalation thresholds, risk-scoring methodology, and reporting formats with enterprise standards.
Partner with the JLL Compliance platform team to confirm documentation, risk escalation records, and CAPA files meet contractual and regulatory obligations across applicable jurisdictions.
Support audit readiness by confirming CAPA records, risk register entries, and compliance documentation are complete and retrievable before internal or client audits.
Track regulatory or contractual changes communicated by the Compliance platform team and ensure downstream CoE documentation updates occur.
Understand global QMS requirements as outlined by Regional QRC Leads and participate in Implementation Plan check-ins and monthly QRC Community of Practice sessions.
Monitor key QMS processes, including MSA deliverables documentation, training evidence, Quality SOP tracking, and audit materials.
Share global QMS policies and best practices with CoE team members, including during onboarding, and engage Regional QRC Leads to resolve quality or compliance gaps and non-conformities.
Keep the CoE Lead informed of Implementation Plan progress, risk exposure, and conformance risk.
Provide periodic updates to Regional QRC Leads on audit status and corrective actions, and to JLL Compliance and Risk platform teams on the CoE's risk and compliance posture.