COE Financial Aid File Administrator

Full Sail University•Winter Park, FL

21h•Onsite

About The Position

The Change of Enrollment (COE) Financial Aid File Administrator is to work in tandem with the COE Financial Aid Student Advisor to complete COE calculations, packaging and file verification in a timely fashion for students that are changing their degree program and/or reentering back into Full Sail University. Full Sail University offers employment opportunities with great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding.

Requirements

Bachelor’s degree plus two years of experience in a customer service position, or equivalent combination of experience and education
Must be in good standing in all Federal Title IV programs and remain current with federal, state, and institutional financial aid regulations
Proficiency using software programs such as MS Word, Excel, Outlook, and Powerpoint
Ability to maintain active customer and employee communication
Access, input and retrieve information from the computer system
Enter alpha-numeric data into a computerized system often while listening on the telephone
Ability to manage multiple, competing tasks and deliver accurate and courteous service in a fast-paced and time sensitive environment
Ability to adapt to changing and competing priorities
Ability to work within the scope of Title IV regulations
Demonstrate initiative and adaptability to change
Ability to work independently and efficiently
Ability to maintain highly sensitive, confidential academic and financial information in accordance with FERPA guidelines

Nice To Haves

Highly developed sense of integrity and commitment to student satisfaction
Ability to communicate clearly and professionally, both verbally and in writing
Ability to handle complaints and diffuse difficult conversations
Strong decision making and analytical abilities
Strong attention to detail
Demonstrated time management and organizational skills

Responsibilities

Works daily with the COE Financial Aid Student Advisor to process and calculate change of enrollment requests
Creates new Enrollment Documents based on new program request
Ensures all aid is secured and packaged correctly
Turns in files for Audit to review for Reentry Students
Works from reports including projections, ISIR summary, scholarships, etc.
Packages all federal aid and scholarships for students and books cash for gap funding as appropriate.
Sets up all Academic Year budgets for students based on the COE Calculations
Performs other duties as needed and as systems/policies change
Adhere to policies and procedures of Full Sail University
Maintain strict confidentiality of company and personnel information
Demonstrate a strong commitment to the mission of values of the organization
Adhere to company attendance standards
Perform other duties as assigned