Cocktail Server - Carousel Bar
About The Position
The primary responsibility of the Carousel cocktail server is to ensure complete customer satisfaction by serving and providing beverages to our guests while creating a memorable experience. This role requires excellent customer service skills, a pleasing personality, and the ability to communicate effectively with customers. The server must maintain a clean and stocked workstation, accurately ring orders, process payments, and uphold high standards of service. Additionally, the server must be knowledgeable about the cocktail menu, wine, and champagne service, and adhere to health and sanitation practices. Monitoring guest alcohol consumption and intervening when necessary, checking IDs, and maintaining a professional demeanor are also key aspects of the role. The position involves varied shifts, including weekends and holidays, and requires adaptability to different work environments and weather conditions.
Requirements
- 6 months of prior beverage service experience with craft cocktails, beer, and wine knowledge
- Work requires knowledge of tray service and cocktail ingredients.
- At least 1 year of previous money handling position.
- Schedule flexibility, which may include nights, weekends, holidays, and overtime as needed.
- High school degree or equivalent.
- Excellent customer service skills.
- Interpersonal skills to effectively communicate with all business contacts.
- Pleasing personality and ability to communicate with customers.
- Professional appearance and demeanor.
- Knowledge of cocktail menu, wine, and champagne service
- Must be able to handle standing and walking continuously with a tray of up to 15lbs throughout the shift.
- Must be able to complete required paperwork for cash transactions.
- Must be able to listen and respond to visual and aural cues.
- Must be able to read, write, speak and understand English.
- Must be able to tolerate areas containing second-hand smoke, high noise levels, bright lights, and dust.
- Work varied shifts, including weekends and holidays
- Must be flexible to constantly changing work environments, service positions, and outlet team structures
- Must be able to adapt to Las Vegas weather, wind, rain, extreme heat, and extreme cold
- Ability to meet the company's production and quality standards
Nice To Haves
- Previous experience working in a similar resort setting.
Responsibilities
- Greets guests, presents menus, answers questions, and makes suggestions regarding cocktails.
- Maintains detailed knowledge of menu items, as well as wine lists, including ingredients and preparation.
- Maintains a clean and stocked workstation.
- Rings orders into the InfoGenesis system and ensures delivery of all items ordered.
- Presents the check and receives payment.
- Processes transactions of credit cards, gift cards, gift certificates, house accounts, cash, and traveler’s checks.
- Maintain high standards of service while creating the ultimate guest experience.
- Maintain lounge cleanliness and polish glassware.
- Ensure correct health and sanitation practices are followed.
- Assist new employees with training and answering questions.
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
- Check IDs if the guest appears to be under 30.
- Be ethical and professional at all times.
- Follow uniform and appearance standards.
- Performs other job-related duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
